Technical Support Engineer

As a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting, you will play a crucial role as a technical bridge between internal teams and customers. Your responsibilities will include: - Providing on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues like WiFi, Bluetooth, and USB interfaces. - Diagnosing and troubleshooting issues across software, application, and hardware layers. - Assisting customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging. - Assisting in the installation, configuration, and validation of products at customer sites. - Performing field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions. - Collecting and analyzing customer feedback to support product improvement. - Delivering technical workshops, training sessions, and onboarding support to ensure customer success. - Creating technical documentation, integration guides, and troubleshooting manuals. - Partnering with sales teams to provide technical expertise during solution proposal, demonstrations, and proof-of-concept stages. - Developing customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs. - Working closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements. - Supporting internal testing and validation of new features and product releases. Qualifications required for this role include: - Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline. - At least 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role. - Strong hands-on experience with Android OS, APK development, and SDK/API integration. - Ability to work independently and proactively in a fast-paced, customer-focused environment. - Strong problem-solving mindset and a passion for customer success.,