Technical Support Engineer

As a Tech Support Specialist at Capgemini Engineering, your role will involve providing technical assistance and support for computer systems, hardware, and software. You will be responsible for responding to queries, running diagnostic programs, isolating problems, and implementing solutions. Some key responsibilities include: - Providing customer support and incident management for IT systems and services. - Managing and troubleshooting web applications and frameworks such as AngularJS and HTML. - Supporting CRM systems to ensure smooth client management processes. - Implementing ITIL-based service management practices. - Handling data formats, file formats, and data processing tasks. - Ensuring compliance with industrial standards and security protocols. - Collaborating with teams to support change management and IT operations. - Utilizing WITSML and XML for data exchange and integration. - Maintaining and developing websites and web applications. - Supporting users and managing service requests effectively. To qualify for this role, you should have: - A Bachelor's degree in Information Technology, Computer Science, or a related field. - 5+ years of experience in technical support or IT service management. - Strong understanding of web development, data management, and ITIL practices. - Excellent communication and client engagement skills. - Ability to work collaboratively in a fast-paced environment. At Capgemini Engineering, you will appreciate the flexibility offered, including remote work options and adaptable schedules to maintain a healthy work-life balance. The inclusive culture fosters growth, innovation, and excellence among diverse professionals committed to continuous learning opportunities and certifications in emerging technologies. Capgemini Engineering is a global business and technology transformation partner, known for providing unique R&D and engineering services across all industries. The organization's global team of engineers, scientists, and technologists work together to help innovative companies unleash their potential and accelerate their transformation to address evolving customer needs. With a focus on digital, cloud, and data capabilities, Capgemini Engineering is dedicated to unleashing human energy through technology for an inclusive and sustainable future.,