33 Itil Practices Jobs

The IT Infrastructure Assistant Manager will be responsible for the IT infrastructure transformation, including planning, implementation, and upkeep of the organization's IT infrastructure across corporate and factory environments. This role involves building enterprise networks, server systems (on-premises & cloud), surveillance infrastructure, SAP HANA Cloud platform coordination, and end-user IT services with the highest level of customer centricity. It is essential for the candidate to ensure a secure, scalable, and resilient IT infrastructure to support uninterrupted business operations and digital growth. The ideal candidate should have extensive experience in managing IT projects and executing enterprise infrastructure, including cloud platforms, data centers, servers, networks, and information security. Moreover, experience in successfully managing operational technology (OT) in manufacturing environments, such as plant automation systems, machine integrations, plant workmen attendance, biometrics, security, surveillance, and other operational systems, is crucial. Furthermore, the candidate should have experience in driving ITIL practices and managing ITSM with best-of-class SLA & Change management across applications & infrastructure using AI-driven tools and automation. They should also possess experience in implementing and managing information security (ICMS) and implementing adequate controls through different security tools & processes. The IT Infrastructure Assistant Manager should excel in technology & vendor evaluation, innovations, new technology adoption, budgeting, cost-benefit analysis, and business case presentation skills. A deep knowledge of surveillance/security systems management, proficiency in user account management, IAM solutions, and access controls is essential. Additionally, expertise in SD-WAN, LAN, VLAN management, and plant network management is required. The ideal candidate should have a strong understanding of network security, firewalls, VPNs, and cybersecurity measures. Experience with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure), as well as disaster recovery, backup strategies, and compliance standards, is necessary. Hands-on experience in SAP HANA Cloud environment/user management is considered an added advantage. In terms of additional skills, the candidate should demonstrate the ability to manage multiple projects and priorities in a fast-paced environment. Strong analytical and strategic planning skills, along with excellent negotiation, vendor management, and stakeholder engagement skills, are highly desired. The candidate should have 8-10 years of relevant experience in managing enterprise corporate and multiple plant infrastructures. Proven success in deploying large-scale IT infrastructure solutions within manufacturing or industrial environments is a plus.,

Cloudologic is a prominent cloud consulting and IT service provider based in Singapore, with a deep-rooted presence in India. The company focuses on cloud operations, cyber security, and managed services. With a dedication to delivering high-quality services, Cloudologic has established itself as a dependable and valued partner for clients worldwide. This is a full-time hybrid role for a Service Delivery Manager - SAP at Cloudologic. We are seeking a dynamic and experienced Service Delivery Manager (SDM) with strong expertise in SAP environments to oversee and manage the delivery of IT services and solutions to our clients or internal business units. The ideal candidate will act as a bridge between business operations, technical teams, and clients to ensure seamless delivery and continuous improvement of SAP-related services. Key Responsibilities: - Own end-to-end service delivery for SAP and related IT services, ensuring SLAs, KPIs, and performance standards are met. - Coordinate with internal SAP functional/technical teams and external vendors to manage issue resolution, enhancements, and service requests. - Act as the primary point of contact for SAP service-related escalations and problem management. - Ensure successful incident, change, and problem management processes related to SAP systems. - Drive regular service review meetings with stakeholders and provide performance reports. - Collaborate with SAP project managers for service transition, knowledge transfer, and operational readiness. - Identify areas for process optimization and work toward continuous service improvement. - Support compliance with IT governance, audit, and security requirements, especially around SAP systems. - Maintain up-to-date documentation for service processes, runbooks, and escalation paths. - Provide leadership and mentoring to support teams involved in SAP service delivery. Required Skills & Experience: - 8+ years of experience in IT service delivery, with at least 3-5 years working in SAP environments (SAP ECC, S/4HANA, SAP BASIS, etc.). - Strong understanding of SAP modules (e.g., FI, MM, SD, HR) and integration points. - Experience managing cross-functional teams and third-party vendors in a support/service capacity. - Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy). - Excellent communication, stakeholder management, and conflict-resolution skills. - Strong analytical mindset with attention to detail in service reporting and SLA tracking. - Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: - ITIL Foundation or Practitioner certification. - SAP certification (e.g., SAP BASIS, SAP Functional Modules, or SAP S/4HANA). - Project management experience or certification (PMP, PRINCE2) is a plus.,

Job Description: Are you a passionate ServiceNow IT Operations Management (ITOM) professional looking for a challenging opportunity with a global client Avacend Solutions is urgently seeking skilled individuals to join their team as a ServiceNow ITOM Developer - Senior Technical Consultant. This role offers the chance to showcase your expertise and make a significant impact within a dynamic and forward-thinking organization. The ideal candidate will have over 10 years of total experience with a minimum of 6 years in relevant ITOM roles. Immediate joiners or those with a notice period of up to 30 days are preferred for this position, which offers a hybrid work mode and operates from 2:00 PM to 11:00 PM IST. The compensation will be as per industry standards. As a ServiceNow ITOM Developer - Senior Technical Consultant, you will be responsible for leading end-to-end ServiceNow engagements, providing hands-on design and development expertise, and collaborating with a team of architects and consultants to implement solutions tailored to meet business needs. You will configure and build integrations, enhance the ServiceNow platform, and contribute to the development of Fujitsu IP solutions in ServiceNow. Additionally, you will coach and advise other developers while ensuring successful teamwork and leadership within the organization. To excel in this role, you should hold a Bachelor's degree with a minimum of 5 years of ServiceNow design and development experience. You must have a strong background in customizing applications such as ITOM, Discovery, and Service Mapping, as well as experience with REST/SOAP integrations, Java, JavaScript, and ITIL practices. Possessing certifications in ServiceNow System Administration and Certified Implementation Specialist, along with ITIL v3 certification, will be advantageous. If you are a proactive and results-driven professional with excellent communication, analytical, and problem-solving skills, and a passion for technology and innovation, we invite you to explore this exciting opportunity with Avacend Solutions. Submit your updated resume to dhanesh.r@avacendsolutions.com to take the first step towards joining our team and making a meaningful impact in the ITOM domain. Let's connect and discuss how you can contribute to our success and be part of a vibrant and collaborative work environment.,

As the Technology Operations Lead at Deutsche Bank Group, located in Bangalore, India, you will have the opportunity to partner with stakeholders globally to identify risks, provide remediation solutions and manage change conflicts to optimize processes and platforms across Production. In this role, you will lead a team in driving a culture of proactive continual improvement by automating manual work, monitoring improvements, and maintaining platform hygiene. Your thought leadership with a Continuous Service Improvement approach will be crucial in resolving IT failings, driving efficiencies, and enhancing system availability by addressing emerging trends proactively. Additionally, you will be responsible for technical analysis of the Production platform, identifying and remediating performance and resiliency issues, understanding business workflows, and making recommendations for improvements. Your role will also involve assisting in the development of long-term organizational strategy, tracking progress of strategic goals, and collaborating with internal and external stakeholders to ensure alignment of tactical initiatives in production with business goals. To excel in this role, you should ideally possess a university degree with a technological or scientific focus or equivalent working experience, preferably in the Financial Services/Banking industry. With around 16+ years of extensive working experience in the financial services industry, including leadership and people management in a global matrix structure, you should have hands-on experience with Production Application Support and ITIL Practices with a strong SRE knowledge and mindset. Your skills should include proactive Service Management, deep banking domain knowledge, understanding of recent technologies, excellent communication and interpersonal skills, analytical aptitude, project management experience, and a focus on strategic outcomes. Additionally, experience in data analysis, visualization, stakeholder management, and driving a culture of continuous improvement will be beneficial for this role. Nice-to-have skills include experience with cloud services like GCP, automation solutions such as Ansible, Jenkins/Groovy, Python, Java, and a background in DevOps, Continuous Integration, and Agile practices. At Deutsche Bank Group, you will receive training, development, coaching, and support to excel in your career, along with a culture of continuous learning to aid progression. We strive for a culture of empowerment, responsibility, commercial thinking, initiative, and collaboration, where successes are shared and celebrated. We welcome applications from all individuals and promote a positive, fair, and inclusive work environment. To learn more about Deutsche Bank Group, please visit our company website at https://www.db.com/company/company.htm. Join us in striving for excellence together every day and being part of the success of Deutsche Bank Group.,

The position available is for a Full-time (FTE) role with a salary of up to 25 LPA for SSDE and up to 35 LPA for TL. The location for this position can be Hyderabad, Bangalore, or Remote. The ideal candidate should have at least 4-14 years of experience. The Must-Have Skills for this role include: - 3+ years of hands-on experience with Veeva Network for application support & configuration - Strong knowledge of data models, entities, relationships & hierarchies - Experience in Data Stewarding, DCR processing, and Network integrations (CRM/ERP) - Proficiency in API usage, troubleshooting, and performance monitoring - Familiarity with ITIL practices and ticketing tools such as ServiceNow and Jira As part of the role, the key responsibilities include: - Providing L2/L3 support for the Veeva Network platform - Troubleshooting sync/integration errors and supporting enhancements - Engaging in master data governance processes - Collaborating with cross-functional teams and stakeholders If you are passionate about delivering high-quality solutions in the Life Sciences domain, we encourage you to apply by sending your resume to contact@ramorapeopletech.com. For further inquiries, you can also contact +91 8302939108.,

As an Escalation Manager or Incident Manager with a solid background in Data Centre operations or Internet Service Provider (ISP) environments, you will be responsible for managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Your exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs will be highly beneficial in this role. Your key responsibilities will include acting as the primary point of contact for escalated customer issues, ensuring timely acknowledgment, investigation, and resolution. You will engage with NOC team leads and supervisors as needed to provide a white-gloved experience to strategic customers. Additionally, you will coordinate across internal teams to drive quick resolution of service-impacting issues and lead incident response for major outages or critical service degradations. In this role, you will be expected to analyze incident summaries, identify root causes for recurring issues, and work with relevant teams to implement corrective and preventive actions. Tracking, documenting, and reporting escalation trends, outcomes, and improvements to senior leadership will also be part of your responsibilities. Moreover, maintaining escalation response playbooks, SLAs, and protocols to ensure consistent and effective handling of critical issues will be essential. To qualify for this position, you should have a Bachelor's degree in Information Technology, Telecommunications, Engineering, or a related field, along with 3 to 5 years of experience in technical support, service delivery, or network operations, preferably in the ISP or telecom industry. Your proven experience in handling escalations and leading cross-functional resolution efforts under pressure will be crucial. Additionally, your ability to defuse and calm intensified situations, attention to detail, and strong communication skills will be valuable assets in this role. A strong understanding of ISP infrastructure, broadband technologies, and network troubleshooting principles is required. You should also possess excellent verbal and written communication skills, along with strong analytical and problem-solving abilities with a customer-first mindset. Experience with incident management tools, ticketing systems, and escalation tracking dashboards is preferred, and having an ITIL or related service management certification would be a plus.,

You are a proactive and detail-oriented License Manager responsible for supporting and managing the procurement, compliance, optimization, and renewal of software licenses across the organization. Your role is crucial in ensuring the cost-effective use of software, compliance with vendor agreements, and alignment with internal IT governance policies. You will collaborate with internal stakeholders and external vendors to oversee licensing for Tier 1 and Tier 2 software publishers. Your key responsibilities include monitoring and managing software license compliance across various vendors such as Microsoft, VMware, Adobe, and Citrix. You will ensure alignment with contractual terms and internal usage policies, coordinate internal and vendor audits, track license entitlements, deployments, and usage throughout the software lifecycle, and maintain accurate records in software asset management tools like ServiceNow, Flexera, and Snow. Moreover, you will work with IT operations to identify underused or overutilized assets for optimization, support license procurement and renewal processes in coordination with procurement and legal teams, interpret complex license agreements, liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations, prepare reports, license position summaries, and compliance dashboards, and recommend cost-saving opportunities by identifying redundant or unused licenses. You will also assist in internal chargeback processes for license usage reporting and contribute to refining and automating software license tracking processes while aiding in developing standard operating procedures and knowledge base documentation. To be successful in this role, you must possess a Bachelor's degree in IT, Business Administration, or a related field, along with 4+ years of experience in software license management or software asset management (SAM). Additionally, you should have a strong knowledge of license models for Tier 1 vendors like Microsoft, VMware, Oracle, and Adobe, familiarity with software asset management platforms such as ServiceNow, Snow, and Flexera, understanding of ITIL practices and software lifecycle concepts, intermediate to advanced Excel skills, including proficiency in formulas, logic, and data analysis, the ability to analyze large datasets and prepare reports, and good negotiation and communication skills for effective collaboration with vendors and stakeholders.,

At Lilly, we are committed to uniting caring with discovery to enhance the quality of life for individuals worldwide. As a global healthcare leader based in Indianapolis, Indiana, our dedicated employees collaborate to develop groundbreaking medicines, advance disease management, and contribute to our communities through philanthropy and volunteer initiatives. Our focus is on prioritizing people and striving to create a positive impact on a global scale. We believe in nurturing the talent within our workforce and recognize the value of utilizing our existing employees to fill new and vacant positions. If you are seeking a new opportunity within Lilly, you can explore and apply for available roles through our internal job posting system. To be considered, you must meet the specified minimum qualifications and hold valid work authorization in the country where the position is located. When applying internally, your current supervisor will be notified, encouraging open communication and discussion about the opportunity. Roles are posted at the lowest level of a band, and employees should explore opportunities across all band levels. Employees hired for banded positions will transition at their current level, regardless of the level indicated in the job posting. As part of our commitment to delivering exceptional IT services globally, Lilly follows a digital-first, automation-driven support model. The role of a Contact Centre Service Lead is crucial in overseeing frontline IT operations, ensuring optimal performance, and fostering continuous improvement across our global support teams. This position is ideal for a dynamic leader who excels in a fast-paced environment, values coaching teams, streamlining operations, and delivering exceptional user experiences. ###Key Responsibilities **Operations & Execution** - Supervise real-time ticket volume, queue management, and staffing coverage to maintain service continuity. - Monitor key performance indicators such as CSAT, first-contact resolution, and average handle time. - Collaborate with Workforce Management to optimize scheduling and shift rotations. **Team Leadership & Coaching** - Manage a team of Tier 1 and Tier 1.5 IT support agents across multiple shifts and locations. - Offer regular coaching, feedback, and mentorship to promote individual and team development. - Conduct performance reviews and support career growth for team members. **Cross-Functional Collaboration** - Work with Automation and Knowledge Management teams to enhance workflows and remove friction points. - Coordinate escalations with Tier 2 and Infrastructure teams for timely issue resolution. - Assist in operational readiness for new tools, scripts, and technology releases. **Reporting & Continuous Improvement** - Analyze service desk trends to identify training needs and process enhancements. - Drive global standardization of procedures and performance expectations. - Conduct daily huddles and provide operational insights to leadership. **Tools & Technology** - Proficient in ITSM tools like ServiceNow. - Maintain accurate documentation and knowledge base updates. - Utilize automation and AI tools to improve service efficiency. ###Qualifications - Bachelor's degree in information technology or related field (preferred). - 8+ years of IT support experience, with at least 2 years in a leadership role. - Proven track record of managing performance in a global support environment. - Flexibility to work non-standard hours, including weekends and holidays. ###Skills & Expertise - Strong leadership, communication, and conflict-resolution skills. - Proficiency in ServiceNow, workforce management tools, and agent performance monitoring platforms. - Ability to work across time zones and manage geographically dispersed teams. - Skills in relationship-building, influencing without authority, and driving operational improvements. - Experience with cultural and regulatory adaptations. ###Preferred Skills - Familiarity with ITIL practices and service management frameworks. - Knowledge of automation tools and digital support technologies. - Curiosity for continuous improvement and innovation. - Experience in managing support operations in a hybrid or cloud-native environment. ###Additional Information - Travel Requirement: 1025% - Lilly is committed to providing equal opportunities for individuals with disabilities in the workforce. Accommodation requests can be submitted through the accommodation request form for assistance during the application process. #WeAreLilly,

As a global leader in cybersecurity, CrowdStrike is dedicated to safeguarding the people, processes, and technologies that propel modern organizations. Since 2011, our unwavering mission has been to prevent breaches, and we have revolutionized modern security with our cutting-edge AI-native platform. Our diverse clientele spans across various industries, relying on CrowdStrike to uphold the functionality of their businesses, ensure community safety, and propel progress in their lives. At CrowdStrike, we are driven by a strong sense of purpose. We foster a culture that empowers every member of our team to take charge of their professional journeys. We are constantly seeking passionate individuals with a keen focus on innovation and an unwavering dedication to our customers, community, and colleagues. Are you ready to contribute to a mission that truly matters The future of cybersecurity awaits your expertise. We are currently looking for a highly skilled engineer to join our Digital Operations Center (DOC) team. The ideal candidate should possess extensive experience in managing end-to-end incident lifecycles within a 24/7/365 DOC environment, including monitoring, detection, resolution, and communication. This role plays a crucial part in maintaining the stability, performance, and reliability of our IT network and product services. Collaboration across regions and shift handoffs are essential as the DOC, IT, and product teams operate on a global scale. **Responsibilities:** - **Leading:** As a DOC / IT Ops Engineer, you will bring expertise in Incident Management, Problem Management, Change Management, Knowledge Management, and Proactive Monitoring areas. Lead monitoring efforts of key internal services and incident teams, while ensuring proper escalation and alerts to crisis teams. Advocate for the best practices outlined in the DOC Playbook throughout the team. Drive the implementation, enhancement, and documentation of policies, procedures, and processes for the DOC. Foster a technology innovation mindset with a focus on AI Operations and self-healing scripts. - **Monitoring and Alerting:** Continuously monitor internal IT and product-related incidents using various tools and platforms. Develop, configure, and oversee alerting systems to promptly identify and notify relevant parties of emerging issues. Facilitate crisis team assessments or activations through rapid situational awareness for incident coordinators. - **Incident Management and Escalations:** Coordinate and escalate issues to appropriate teams and stakeholders when necessary. Maintain clear and concise communication during incidents, providing regular updates to stakeholders. Collaborate with cross-functional teams to support root cause analysis of complex issues. Document and uphold standard operating procedures for DOC response and escalation processes. - **Continuous Improvement:** Identify opportunities for enhancing monitoring and alerting systems and processes. Participate in post-incident reviews and contribute to the development of preventive measures. Stay informed about industry trends and best practices in all-hazards operations center operations and technologies. - **Documentation and Reporting:** Maintain detailed and accurate incident logs and documentation. Generate regular reports on tracked incidents, assessments, and status. Provide insights and recommendations based on incident analysis and trends. **Requirements:** - **Education:** Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. Equivalent work experience will be considered. - **Experience:** Minimum of 6 years of experience in Digital Operations Center (DOC) or a similar environment like NOC or IT Operations. Proven experience in maintaining a common operating picture with existing monitoring tools and situational awareness dashboards. Strong understanding of network protocols, systems, and infrastructure. - **Skills:** Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work effectively under pressure and manage multiple priorities. Proficiency in scripting languages (e.g., Python, Bash) with AI Ops knowledge being a plus. Familiarity with ITIL practices and frameworks is desirable. Understanding of incident command system (ICS) principles and best practices in the technology industry. - **Certifications:** Relevant certifications such as CCNA, CCNP, or equivalent are preferred. **Work Environment:** This role may require shift work to ensure 24/7 coverage of the DOC. Ability to thrive in a high-stress, fast-paced environment is necessary. **Work Location:** Pune (Work from office) At CrowdStrike, we offer a range of benefits including a remote-friendly and flexible work culture, competitive compensation and equity awards, comprehensive physical and mental wellness programs, generous vacation and holidays, paid parental and adoption leaves, professional development opportunities for all employees, vibrant office culture with world-class amenities, and more. We are committed to creating an inclusive environment where everyone is valued for their unique contributions and empowered to succeed. As an equal opportunity employer, we support veterans and individuals with disabilities through our affirmative action program. If you require assistance in accessing or reviewing the information on our website, need help with submitting an employment application, or require accommodations, please reach out to us at recruiting@crowdstrike.com for further support.,

The position of Manager Technology Support - Oracle Webcenter, SOA, Oracle Fusion Middleware in Gurgaon requires an experienced individual with 10 to 15 years of total software industry experience, including at least 5 years in managing support/delivery teams. As a support manager, you will be responsible for overseeing all aspects of production support for multiple applications in the Finance portfolio. This includes incident resolution, proactive mitigation, change & problem management, and ensuring compliance with all agreed SLAs and requirements. Additionally, you will lead the planning and delivery of production changes and enhancements within agreed timelines to maintain production stability. The ideal candidate should have a strong understanding of ITIL practices related to application/technology support. You will work closely with various stakeholders, coordinate resources, set milestones, assign responsibilities, and monitor progress to ensure the successful delivery of support services. Technical leadership, mentoring team members, and effective communication with both internal and external stakeholders are key aspects of this role. Key Responsibilities: - Ownership of support services for Finance applications - Ensuring 24x5 operation of Finance applications - Representing the team during high-impact incidents and problem review processes - Functional and line management - Managing capacity to guarantee service availability - Reporting on service availability, project progress, and service improvements - Executing the service continuity plan - Building and maintaining effective working relationships - Prioritizing functionality with business customers to deliver business benefits - Distributing work across the support team - Assisting team members for their success - Liaising with technical and business stakeholders across different geographical locations Required Skills and Experience: - Experience in Oracle WebCenter (Capture/Imaging, BPM/SOA) and Oracle Middleware Fusion/Oracle BI (OBIEE) - Industry experience in IT/Computers-Software - Education background in B.Sc/B.Com/M.Sc/MCA/B.E/B.Tech If you meet the above requirements and are passionate about managing technology support for critical applications, please reach out to us at jobs@augustainfotech.com for further consideration.,

We are seeking a dynamic and experienced Process and Technical Trainer to join our team at Bell Techlogix. The primary responsibility of this role is to design, develop, and deliver training programs for our employees focused on Client and Internal Processes, ITIL practices, Technical Troubleshooting, and ITSM platforms like ServiceNow and Salesforce. The trainer will also actively participate in client transitions to understand and meet client-specific training requirements. Key Responsibilities: Develop and deliver training programs that cover the following: Client-specific Processes and Procedures Internal Processes ITIL principles and best practices Technical Troubleshooting Basic, Advanced and Expert Level Training Training for Cross-Functional Teams Effective utilization of ITSM platforms, including ServiceNow and Salesforce. Collaborate with client transition teams to gather and analyze client-specific training needs, ensuring alignment with client objectives and requirements. Create training materials, including presentations, manuals, and e-learning modules, tailored to the specific needs of employees and clients. Conduct training sessions through various formats, including classroom training, virtual sessions, and on-the-job coaching. Conduct training across multiple delivery units including but not limited to Service Desk, Cross Functional Teams, Deskside Support, Cloud and Infrastructure Teams Monitor and assess employee performance and training effectiveness, making necessary adjustments to training programs. Stay up-to-date with industry trends, ITIL framework updates, and changes in ITSM platforms to incorporate relevant updates into training materials. Administer certifications and assessments to validate employee knowledge and skills. Collaborate with Subject Matter Experts (SMEs) and technical teams to ensure training content is accurate and up-to-date. Provide feedback and recommendations for process improvement and training enhancements. Requirements: Bachelor&aposs degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is required, and ITIL Intermediate/Expert certification is a plus. Demonstrated expertise in Technical Troubleshooting and ITSM platforms, such as ServiceNow and Salesforce. Proven experience in developing and delivering training programs, preferably in an ITIL Managed Services environment. Strong communication, presentation, and interpersonal skills. Ability to adapt to changing requirements and a fast-paced work environment. Technical Certifications (e.g: CompTIA A+, Network +, CCNA, etc.) will be a plus. Certification in instructional design or training facilitation is a plus. Bell Techlogixis an equal opportunity employer. We encourage diversity and welcome applications from candidates of all backgrounds. Note: The above job description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Show more Show less

As a Major Incident and Problem Manager Processes Manager at Siemens Energy, your primary responsibility will be to manage and optimize operations in Major Incident and Problem Management processes. You will lead a team, plan and adjust service quality, service costs, create, maintain, and improve these processes to ensure delivery meets required standards. Your focus will be on business continuity, aiming to prevent and resolve any impact on services. It is essential to apply standard operating procedures agreed upon by infrastructure owners and escalate to respective teams when necessary support is needed. Your approach should be user and business-oriented, utilizing processes to achieve service excellence and positively impact service delivery. Collaboration with various departments, business units, and external partners is crucial to ensure smooth service design, implementation, and delivery. Additionally, overseeing the implementation of standard methodologies in these processes to ensure compliance with industry standards will be part of your role. You will have the opportunity to work flexible hours, either from the office or home. Join us on this exciting journey to play a significant role in defining the future IT Processes at Siemens Energy. In this role, you will make an impact in the following ways: - Sustainability & Quality: Deliver solutions that can be maintained and improved over time, enhancing organizational value. - Operational Management: Take ownership of managing the Resolution Processes, continuously improving them, and reporting results to the organization. - ITIL Practices: Implement and oversee ITIL practices to enhance service management. - Collaboration: Work closely with various departments and external partners to ensure smooth service delivery. - Customer Focus: Listen to internal customers continuously and align service priorities accordingly. - Cost Planning: Plan and adjust service costs to ensure efficient resource utilization. To excel in this position, you should bring: - Expertise: Solid understanding of Service Management and related technologies, ideally including operational technology in the shopfloor environment. - Experience: Several years of experience in managing services and collaborating with various departments and external partners in a large enterprise environment. - Skills: Decision-making, problem-solving skills, and coordination of third-party providers. - ITIL Training: ITIL training is advantageous. - Technical Skills: Proficiency in Service Management & Service-Now. You will be part of the Operational Control Center (OCC) team at Siemens Energy, dedicated to operational excellence and execution of IT processes. The team's focus is on managing and optimizing IT & OT services to meet organizational and customer needs, providing a conducive environment for learning and skill development in an agile and flexible work setting. Siemens Energy is a global energy technology company with a distributed team committed to developing sustainable, reliable, and affordable energy solutions. With a legacy of over 150 years of innovation, we are focused on decarbonization, new technologies, and energy transformation. Diversity is a key aspect of our culture as we believe in the collective creative energy generated by over 130 nationalities. We embrace inclusion and do not discriminate based on differences, celebrating the unique character each individual brings to the organization. In return for your contributions, Siemens Energy offers: - Flexible work arrangements with 4 days Work from Office option - Encouraging work culture - Continuous learning opportunities through the Learn@Siemens-Energy platform - Professional development prospects in a global company To explore how you can make a difference at Siemens Energy, visit: https://www.siemens-energy.com/employeevideo For more information and to apply for this position, visit: https://jobs.siemens-energy.com/jobs,

You are a fast-growing Managed Service Provider with leading Global Enterprises/Telecom Service Providers as clients. The company is expanding its India Operations and seeking experienced and dedicated Network Engineers to join the Support Team. Ideal candidates will be BE/BSc/Diploma engineers with 2-3 years of experience and Cisco certified (CCNA). Your responsibilities will include having a solid Understanding of TCP/IP and troubleshooting Network Connectivity issues. You should have hands-on experience with Cisco routers, switches, and security devices, focusing on Routing & Switching & Security. Proficiency in troubleshooting enterprise networks with technologies like Static routes, EIGRP, BGP, OSPF, STP, UDLD, ARP, VTP, EtherChannels, IP Addressing & Subnetting, WAN technologies (MPLS, SDN), Firewall, Access list, Stateful Inspection, NAT, VPN, and Tunneling is essential. As a Network Engineer, you will provide Level-1 support for network-related issues, monitor system performance for availability and reliability, and work in a network operations center environment. Familiarity with ITIL practices and processes is required, along with strong research, investigation, and evaluation skills for structured problem-solving. Effective communication with TAC, vendors, and IT teams for issue resolution is crucial. Additional Requirements: - Strong verbal and written communication skills - Excellent interpersonal skills and ability to work as part of a team - Effective collaboration across internal and external organizations - Strong technology background Location: Bangalore Email: careers@intuitorit.com,

NTT DATA is looking for a Helpdesk Associate - L2 technical guidance to join the team in Noida, Uttar Pradesh (IN-UP), India. The ideal candidate should have a minimum of 2-3 years of relevant experience in a technical support role, with at least 12 months on the current grade. Knowledge of Operating Systems such as Windows 7 & 10, identifying and troubleshooting issues related to System Configuration, Software & COTS applications, MS Office suite, and Skype for business is required. Additionally, a fair understanding of ITIL practices in Incident Management, Request Management & Problem Management is preferred. As a Helpdesk Associate, your responsibilities will include performing diagnostics, resolving problems, and implementing corrective actions for end users who have been unsuccessful working under the direction of the Level 1 Customer Service Desk. You will be responsible for resolving Incidents and Problems associated with End User Devices and End User Software, providing break/fix support, advice, and assistance to Authorized Users. This role also involves contacting end users via phone to schedule remote session calls and coordinating with onsite assistance if required. You will work closely with Level 2 and 3 Support staff and onsite vendors to resolve Problems and Service Requests. Updating the ITSM Tool fields upon successful resolution of Incidents, utilizing remote tools for remote takeover sessions, and managing and updating desktop system Software are key aspects of this role. Furthermore, you will escalate repeat issues to the appropriate service organization to drive resolution and root cause analysis. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. The services provided by NTT DATA include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. As a leading provider of digital and AI infrastructure, NTT DATA is dedicated to supporting organizations and society in confidently moving into the digital future.,

The HRP Application Services Manager will collaborate closely with Operations Teams, Engineering, Information Security, and Service Desk to drive continuous enhancements in SaaS delivery. As an ideal candidate, you should possess a technical background and exhibit creative critical thinking skills to efficiently handle multiple tasks while ensuring effectiveness in execution. Your role will involve working closely with the team, providing support, mentoring, and fostering the development of a high-performing team. You will be responsible for maintaining HRP Operations Application Services strategies by overseeing staff management, offering leadership and supervision, and implementing policies and procedures that align with the team's objectives and the company's overall growth strategy. Your duties will include acting as a liaison between the Service Desk and the Application Services team to align daily tasks with business objectives, as well as coordinating with various departments to facilitate seamless communication and the removal of obstacles for the team. Moreover, you will be accountable for achieving the desired outcomes from the Application Services staff by setting expectations, monitoring progress, providing guidance, and enforcing relevant systems, policies, and procedures. In addition to managing and developing the team, you will play a crucial role in defining and supporting strategic plans for delivering SaaS services to HealthEdge Customers. This will involve leading technological research, coordinating project resources, conducting system audits, and implementing disaster recovery and security protocols to safeguard assets and uphold service quality. To excel in this role, you should have 12-15 years of experience in IT Operations, Configuration Management, Change Management, and System Administration within a complex environment. Additionally, you must possess a minimum of 5 years of experience in people management and system administration on either Linux or Windows platforms. Familiarity with public cloud infrastructure setup, knowledge of SaaS services delivery models, and understanding of ITIL practices will be advantageous. Your problem-solving skills and ability to leverage your technical expertise to mentor and guide the team will be key for success in this role. Continuously updating your professional and technical knowledge through workshops, publications, networking, and staying informed about industry best practices will be essential to contribute effectively to the team's efforts and achieve desired outcomes.,

As a System Engineer L1 at our fast-growing Managed Service Provider, you will play a crucial role in our Support Team that caters to leading Global Enterprises/Telecom Service Providers. We are expanding our India Operations and are seeking dedicated professionals with a BE/BSc/Diploma engineering background, a minimum of 2 to 3 years of experience, and Microsoft certification. Your responsibilities will include providing Level-1 support and troubleshooting for various system-related issues. You should possess a strong understanding of Server technologies, Server OS, Database & Applications, with hands-on experience in Windows Server OS, Linux, VMware, Storage, DNS, DHCP, Filesystems, and Cloud technologies. Monitoring system performance, ensuring availability and reliability, and collaborating with cross-functional teams, vendors, and IT personnel for effective problem resolution will be key aspects of your role. Familiarity with ITIL practices, trouble ticketing tools, and a structured problem-solving approach will be advantageous. To excel in this role, you must have excellent verbal and written communication skills, interpersonal abilities, and a collaborative mindset. Being proactive in acquiring new technologies and concepts swiftly, working in a dynamic 24x7 environment, and demonstrating a strong technology background are essential. If you are ready to contribute to our team in Bangalore and possess the required skills and mindset, we encourage you to apply by sending your resume to careers@intuitorit.com.,

The IT Administrator will oversee the company's IT systems, ensuring the smooth operation of all IT-related activities and providing technical support across all departments. This role involves managing servers, networks, hardware, software, and security systems, troubleshooting issues, and implementing new solutions to enhance the company's IT capabilities. Key Responsibilities: - Manage, monitor, and maintain servers, networks, and computer systems to ensure optimal performance and availability. - Configure, monitor, and troubleshoot LAN/WAN networks, firewalls, routers, and switches. - Provide technical support to end-users, including hardware and software troubleshooting. Promptly address and resolve IT-related queries and issues. - Implement and manage security protocols, including antivirus software, firewalls, and data backup/recovery processes. Monitor for security breaches and ensure compliance with security policies. - Install, configure, and update software applications. Manage software licenses and ensure compliance with licensing agreements. - Oversee the setup, maintenance, and repair of hardware, including desktops, laptops, printers, and other IT equipment. - Maintain accurate records of IT systems, configurations, and user support incidents. Create and update technical documentation. - Coordinate with external vendors for the procurement and maintenance of IT equipment and services. Ensure timely delivery and service quality. - Provide training to staff on IT systems and best practices. Promote the effective use of technology within the organization. - Lead or assist in IT projects, such as system upgrades, network expansions, or software implementations. Requirements: Education: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: 2 + years of experience in IT administration, network management, or a similar role. Technical Skills: - Proficiency in Windows/Linux server environments. - Experience with network infrastructure (LAN, WAN, VPN, firewalls, etc.). - Strong knowledge of IT security practices and tools. - Experience with cloud platforms (AWS, Azure) is a plus. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Familiarity with ITIL practices and frameworks. Soft Skills: - Strong problem-solving and troubleshooting skills. - Excellent communication and interpersonal skills. - Ability to work independently and manage multiple tasks simultaneously. - Attention to detail and commitment to delivering high-quality work. Benefits: - Opportunity to work with a dynamic and innovative team. - Career growth and development opportunities. - Competitive salary and benefits package. - A supportive work environment that values creativity and initiative.,

You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience. Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM, CSM Pro Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture. Supporting the iterative configuration of the ServiceNow application, engaging stakeholders to conduct reviews through joint design sessions. Assisting with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying the Application build into production. Forging strong relationships with both the clients and project teams that will contribute to your growth and development. Basic Qualifications: - 5+ years of experience in ServiceNow implementations and optimizations. - 4+ years of experience in the delivery and implementation of ServiceNow ITSM core module. - 3+ years of experience in ITSM and CSM Pro. - Experience in Now Assist and Virtual Agent configurations. - Experience developing implementation plans in ServiceNow. - Knowledge of HR functions, processes, and best practices will be preferred. Preferred Qualifications: - Experience in Project Management. - Experience with a full ITSM and CSM suite implementation. Job Requirements: - Minimum 5+ years of ServiceNow development experience. - CSA/CAD certifications (Compulsory). - CIS-ITSM certification (Compulsory). - CIS-CSM certification (Compulsory). - Strong knowledge of JavaScript and Custom Applications. - Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. - Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. - Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. - Experience in agile development environments. - Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. - Excellent communication and presentation skills.,

About Aeris Communication: With over three decades of experience, Aeris has established itself as a leading provider of cellular IoT solutions, catering to a wide range of industries including Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Serving a vast global network of 7,000 enterprise customers and 30 mobile network operator partners, Aeris currently powers 90 million IoT devices worldwide. Through innovative technologies and seamless connectivity, Aeris plays a pivotal role in shaping the connected smart world, offering solutions that simplify management, enhance security, optimize performance, and drive growth. Aeris IoT serves as the IoT SaaS platform for mobile operators and enterprises operating in the Internet of Things (IoT) sector. Leveraging cloud computing and intelligence such as AI and ML, the platform empowers operators and enterprises to explore new revenue streams from a diverse array of devices while streamlining the connectivity process and reducing costs to capitalize on economies of scale. As a trusted supplier to major automotive OEMs like Volkswagen and Mitsubishi, Aeris has introduced groundbreaking solutions like the Aeris Mobility Suite, revolutionizing vehicle connectivity throughout the entire lifecycle and transforming business dynamics. The company's success has led to an expansion of its Aeris Connected Car footprint and roadmap, catering to current-generation connected vehicles and the upcoming Software Defined Vehicles (SDV). In line with this growth, Aeris is in search of a talented Software Architect to join its team and contribute to its AI strategy. Joining Aeris offers access to a community of industry experts, providing an opportunity to contribute to the growth and success of a dynamic company that values innovation, autonomy, and integrity. This position holds significant importance in shaping the company's AI strategy and contributing to its continued success. At Aeris, several key principles guide our work culture: - Customer-Centric Approach: Prioritizing the needs and satisfaction of our customers in all decision-making processes. - Innovation and Adaptability: Embracing a pioneering spirit in a rapidly evolving industry to outperform competitors and drive progress. - Integrity and Ethics: Upholding high standards of integrity in all aspects of our operations, from internal management practices to social impact initiatives. - Ownership and Empowerment: Encouraging employees to take ownership of their work and empowering them to find creative solutions to challenges. Aeris is currently seeking an experienced Software Release Manager to join its team. In this role, you will be responsible for ensuring the quality and success of product releases, overseeing the release lifecycle, and fostering collaboration among cross-functional teams to achieve seamless product rollouts. Key Responsibilities: Release Planning & Coordination: - Provide guidance and support to teams during PI planning to streamline release processes effectively. - Collaborate with Project Managers to manage the release lifecycle, including scheduling, scope definition, and resource allocation. - Mentor cross-functional teams to ensure readiness for product releases and adherence to release gates. Quality Assurance & Risk Management: - Establish and enforce quality gates to uphold product quality standards. - Conduct thorough quality assessments and identify potential risks in the release process. - Collaborate with project managers and team owners to document risks and develop mitigation plans. Documentation & Compliance: - Create and maintain comprehensive release documentation, including release notes, plans, and scope details. - Ensure compliance with established processes and policies throughout the release lifecycle. Communication & Stakeholder Management: - Serve as the primary point of contact for release-related communication. - Provide regular updates to stakeholders on release readiness, progress, and timelines. - Present metrics and reports to assess release effectiveness and identify areas for improvement. Continuous Improvement & Automation: - Advocate for best practices in continuous integration and deployment. - Implement automation tools to streamline the release process. - Continuously evaluate and refine release processes to enhance efficiency and quality. Qualifications: - Bachelor's degree in computer science, Information Technology, or related field. - Over 10 years of experience in release management, quality assurance, or software development. - Proficiency in Agile methodologies and software development lifecycle. - Strong communication, coordination, and organizational skills. - Demonstrated ability to manage multiple releases in a fast-paced environment. - Experience in risk management and developing mitigation plans. - Familiarity with key quality metrics and reporting techniques. - Leadership skills to mentor and support teams in maintaining quality standards. Preferred Qualifications: - Experience with cloud platforms like AWS, Azure, or Google Cloud. - Knowledge of ITIL practices and Scaled Agile Framework (SAFE). - Understanding of containerization technologies such as Docker and Kubernetes. - Familiarity with monitoring tools and techniques. Please note that Aeris may conduct background checks as part of the application process to verify information and assess suitability for the role. Additional details regarding the checks will be provided during the formal application process.,

As a Manager of Technical Services at NTT DATA, you will play a crucial role in providing exceptional service to clients by ensuring the continuous operation of their IT infrastructure and systems. Your primary responsibility will be to coordinate the proactive identification and resolution of technical incidents and problems to restore service efficiently. You will be focused on maintaining zero missed service level agreement conditions and achieving high client satisfaction by contributing to the planning, building, and supporting of technology solutions. A key aspect of your role will involve leading a team of Engineers and/or Specialists to ensure all lines of support for complex incidents, requests, events, and problems are effectively managed. Collaboration with cross-functional teams is essential to ensure the highest level of client satisfaction and the seamless continuation of business operations within one or more lines of business. This people management role also involves providing guidance, mentorship, and fostering a collaborative and high-performing work environment. Key responsibilities include contributing to strategy development, managing revenue and expense targets, setting standards for client satisfaction, implementing client service policies, resolving client problems, and ensuring efficient incident management at client sites. You will be responsible for managing resource capacity to achieve service level agreements, participating in client reviews, providing business advice, and technical consultation to clients when required. To excel in this role, you should have advanced business and commercial orientation, technical services knowledge, IT service management expertise, and staying up to date with industry trends and emerging technologies. Excellent client-facing and communication skills, along with advanced management qualities, are essential for inspiring and mentoring your team. You should also be adept at presenting technical and complex matters to diverse audiences, analyzing data, and producing reports on issues. Academic qualifications include a Bachelor's degree in Business or Information Technology, with a Master's degree in Information Technology or Business Administration preferred. ITIL certification is desirable. The ideal candidate will have advanced relevant experience in a similar role within a global technology environment, operational management experience with technical teams, client management experience, and stakeholder engagement skills at all organizational levels. An Equal Opportunity Employer, NTT DATA offers a workplace where diversity and inclusion are embraced, providing opportunities for professional growth and success.,

As a ServiceNow CMDB Developer with 4+ years of experience, your primary responsibility will be managing and enhancing the Configuration Management Database (CMDB) within the ServiceNow platform. You will play a crucial role in designing, developing, and maintaining CMDB configurations and related modules. It is essential to ensure the integrity of data within the CMDB aligns with business requirements for configuration management. You will be expected to implement best practices, support continuous improvement of the CMDB structure, data models, and integration processes. Building and configuring CMDB discovery and import processes to automate data population and reconciliation will be a key part of your role. Additionally, you will manage and enhance CMDB data sources, including integration with third-party systems and data connectors. Collaboration with stakeholders to define and refine configuration management requirements is crucial. Providing support and guidance for end-users on effectively utilizing CMDB functionality within ServiceNow will also be part of your responsibilities. Implementing automated CMDB workflows to support incident, change, and problem management processes is necessary for efficient operations. Monitoring CMDB data quality, performing regular audits to ensure accuracy, and compliance with governance policies are essential tasks. Supporting ServiceNow upgrades and patch management to maintain CMDB-related customizations and compatibility is part of the role. Working closely with developers and business teams to identify, design, and implement data integrations with external tools or systems is also a key responsibility. You should possess 4+ years of experience in developing and maintaining CMDB solutions within ServiceNow, with a strong knowledge of ServiceNow CMDB modules, ITIL processes, data modeling, and integration methods. Hands-on experience with ServiceNow Discovery and Service Mapping tools, as well as strong scripting skills in JavaScript and ServiceNow scripting, are required. Having a ServiceNow Certified Implementation Specialist (CIS) or equivalent certification is preferred. Your problem-solving, communication, and collaboration skills will be essential in troubleshooting and resolving complex CMDB-related incidents and service requests. Additionally, producing and maintaining technical documentation on CMDB configurations, processes, and integrations is necessary for effective knowledge sharing within the team.,

The position of BMC Helix Developer requires 4 to 6 years of relevant experience in the field. The ideal candidate should possess in-depth knowledge of BMC Remedy ITSM and Helix platforms. They must have expertise in fresh implementations of the Helix platform and experience in migrating from Remedy. Additionally, proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents is essential. The candidate should also have strong experience with API-based integrations, including REST, SOAP, and connectivity with third-party systems. Desired skills for this role include experience with cloud platforms like AWS or Azure for hosting Helix, familiarity with Docker and Kubernetes, knowledge of ITIL practices and automation tools, and experience with enterprise tools such as EBS and other third-party applications. In terms of soft skills, the candidate should possess strong problem-solving and analytical abilities, effective communication skills, and stakeholder management capabilities. They should also demonstrate the ability to lead and collaborate within cross-functional teams. Preferred certifications for the BMC Helix Developer position include BMC Certified Professional (Remedy/Helix), ITIL Foundation or higher certification, cloud certifications (AWS, Azure, GCP, Docker, Kubernetes), and API and integration certifications. Key responsibilities of the role include hands-on migration of data, workflows, and configurations from BMC Remedy to Helix, deployment of BMC Helix platform components, development and testing of REST/SOAP APIs for integration with third-party applications, thorough testing and validation of migrated features, maintenance of comprehensive documentation, and providing Level 3 support during and after migration/implementation phases. The hiring process for this position includes screening (HR round), Technical Round 1, Technical Round 2, and Final HR Round.,

Ascentt is at the forefront of developing advanced data analytics & AI/ML solutions for prominent automotive and manufacturing companies worldwide. We specialize in transforming enterprise data into real-time decisions through cutting-edge machine learning and GenAI technologies. Our dedicated team tackles complex engineering challenges on a large scale, delivering tangible impacts across various industries. If you are a passionate innovator, we invite you to join us in shaping the future of industrial intelligence. We are looking for a proficient IT Asset Manager to take charge of the lifecycle management of IT hardware and software assets, with a primary focus on company-issued laptops (Windows and Mac). In this role, you will be responsible for maintaining precise inventory records, ensuring prompt software updates and patching, and establishing centralized management practices to uphold compliance, security, and operational efficiency. Responsibilities: Asset Lifecycle Management: - Maintain up-to-date records of IT assets, including assignment, location, lifecycle status, and warranty information. - Supervise the procurement, deployment, maintenance, and decommissioning of laptops and peripherals. - Implement and uphold policies governing hardware and software asset usage. Software Update & Patch Management: - Administer centralized software deployment and patching using tools like Microsoft Intune, Jamf, or similar solutions. - Ensure regular updates, security patches, and compliance on Windows and macOS endpoints. - Monitor and report patch compliance status and rectify non-compliant systems. Endpoint Configuration & Compliance: - Define and enforce standard operating environments (SOE) for Windows and Mac devices. - Apply configuration policies, security baselines, and MDM (Mobile Device Management) practices. - Provide support for remote device setup, configuration, and management. Vendor & License Management: - Track and manage software licenses to ensure compliance with vendor agreements. - Collaborate with procurement for license renewals and hardware acquisitions. - Engage with vendors and support teams to address escalated issues or warranty claims. Reporting & Auditing: - Generate routine reports on asset inventory, license utilization, and patch compliance. - Prepare for and assist in internal or external IT audits. - Identify opportunities for cost optimization and risk mitigation. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - Minimum 4 years of experience in IT asset management or endpoint management. - Proficiency in tools such as Microsoft Intune, Jamf, SCCM, or equivalent platforms. - Sound knowledge of Windows and macOS administration, patching, and configuration management. - Familiarity with ITIL practices and asset lifecycle frameworks. - Strong organizational, analytical, and communication skills. Preferred Skills: - ITIL or relevant certification (e.g., CSAM, CHAMP). - Experience with automated software deployment solutions. - Understanding of cybersecurity principles and endpoint protection tools.,

As the primary point of contact for all IT helpdesk queries, you will be responsible for ensuring timely resolution and providing high-quality user support. Your duties will include handling hardware troubleshooting, software installation, and configuration on various platforms, with a focus on macOS. You will also manage the end-to-end IT asset lifecycle, including procurement, tagging, assignment, maintenance, and disposal. Facilitating asset allocation for new joiners and ensuring efficient asset recovery during employee exits will be part of your role. You will be required to coordinate with vendors for purchase orders, repairs, replacements, and warranty claims. Additionally, organizing and tracking asset movement between locations or departments to maintain up-to-date inventory records will be crucial. Your responsibilities will extend to overseeing peripheral and secondary IT infrastructure such as TVs, speakers, and other media hardware. You will need to ensure adherence to ITIL practices in daily operations and contribute to continuous process improvement efforts. The successful applicant for this role will demonstrate proficiency in English (both written and oral) and the ability to complete tasks on time while collaborating effectively with other departments. Excellent communication skills, stakeholder engagement abilities, strong problem-solving skills, proficiency in data management, high integrity, and ownership are essential qualities. A minimum of 3-5 years of experience in IT asset management or IT support roles is required. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule will involve day shifts with fixed timings. An ITIL Certification is mandatory for this role, and the work location is in person. Application Questions: - What is your current CTC - What is your expected CTC ,

We are looking for an experienced and dynamic Application Support professional to join our Asset Management client located in Pune/Mumbai. In this high-impact role, you will serve as the service owner for key investment applications such as Aladdin, Bloomberg, and WSO. Your responsibilities will include ensuring seamless support, service improvement, and operational excellence across different global time zones. You will collaborate closely with cross-functional teams and strategic partners to address complex issues, manage incidents, and foster continuous improvement in front-office systems. This role is ideal for individuals who excel in fast-paced environments and possess a combination of robust technical expertise and stakeholder engagement skills within the asset management sector. The ideal candidate will have over 10 years of experience in the financial services industry, with a specific focus on asset management technology. Additionally, a minimum of 5 years of hands-on experience in service management or application support within front-office environments is required. Proficiency in Front office platforms like Aladdin, Charles River, Bloomberg, etc., is essential. Candidates should demonstrate the ability to troubleshoot application and trade-related issues using logs, queries, and MI tools. Familiarity with market data tools such as Bloomberg Terminal, Reuters, EIKON is preferred. Exposure to ITIL practices and tools like ServiceNow, JIRA, Confluence, CMDB is a plus. A strong understanding of the trade life cycle, FIX protocols, OMS/EMS platforms (Bloomberg, MarketAxess, TradeWeb) is necessary. Successful candidates will have a proven track record of collaborating with global stakeholders in agile, cross-functional setups. Deep comprehension of investment workflows, front-office operations, financial instruments, and global market regulations is required. This position requires the ability to work effectively across different time zones, including UK, Europe, APAC, and Americas. For further information or to express your interest, please contact us at ruchita.khole@credencehrservices.com.,