Technical Service Desk Analyst

2 - 7 years

2 - 6 Lacs

Posted:3 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Experience: 1 - 4 years Key Responsibilities: Provide first-level technical support to end-users. Troubleshoot issues related to Windows OS, Active Directory (AD), VPN, and Microsoft Outlook. Record, track, and document support requests using ticketing systems. Escalate unresolved issues to appropriate teams as needed. Required Skills: Strong verbal and written communication skills. Basic troubleshooting knowledge of Windows environments, AD, VPN, and Outlook. Ability to work in rotational shifts, including 24/7 availability. Preferred Qualifications: Experience in a technical support or helpdesk environment. Certification in ITIL, Microsoft, or related technologies (preferred but not mandatory).

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