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Sabre
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Technical Product Support Specialist I

Technical Product Support Specialist I

Sabre

3 - 6 years

5 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

computer science selection process customer management xml web development sabre programming html product support technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Contributor API Support

Under general supervision,

Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabres online customer segment.

Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives.

Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre provided tools used in the integration and deployment of their online site.

This process involves developing testing clients, validating XML files and schemas, reproducing customers scenarios in order to debug and/or find possible system bugs.

Investigates the causes of non-conforming SOAP & REST APIs and trains users to implement solutions.

Involved in customer projects.

Core Skills

Desire to work in a strategic problem-solving and customer management role

Excellent communication skills (written and verbal)

Proficient fluency in written and spoken English is required.

Ability to learn and share knowledge easily over a short period of time.

Attention to detail and ability to multi-task

Ability to work in a team environment

Technical Skills

Advanced expertise in technical languages as XML, SOAP, REST or HTML.

Sabre domain knowledge is a plus.

Good writing skills, produces technical documents and user guides.

Ideal candidate background

Graduates in Computer Science, Engineering or a related subject with relevant experience
Knowledge of web development/online programming languages, Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.

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Technical Product Support Specialist I