Technical Payroll Support- Staff

EY- Global Delivery Services (GDS) Consulting – People Consulting (PC), Asset Services (CASS) – Staff/Consultant (PIC)

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our PC practice, you’ll be part of a team that supports clients in aligning their payroll function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction.

The opportunity

We are looking for Staff/Consultant with expertise in providing production management support to customers and engagement teams to join the PC team.

This is a fantastic opportunity to be a part of a leading global professional services firm whilst being instrumental in the growth of the People Consulting team.

Your key responsibilities:

• Manage and support technical queries from end-users based on the support model
• Resolve product/service problems by answering client queries, determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution
• Review payroll values on the dashboards based on payroll updates in the system
• Create knowledge base materials dedicated towards operational efficiency
• Provide first-level support for payroll platforms including EYWP, GPSA, and Payroll Intelligence Centre (PIC)
• Monitor and resolve tickets using tools like ServiceNow - Troubleshoot system errors, data sync issues, and access problems in collaboration with IT, Power BI and Payroll teams.
• Document recurring issues and resolutions to build a knowledge base for internal teams.
• Client Onboarding & Transition Support - Assist in onboarding new clients to payroll platforms by coordinating data collection, test rounds, and go-live activities
• Support localization workshops and statutory compliance mapping for country-specific implementations
• Collaborate with payroll operations teams to identify automation opportunities and process improvements.

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Ability to effectively prioritize and escalate customer issues
• Ability to multitask and comfortable working in a large organization across multiple teams
• Ability to adapt quickly in using and supporting various technologies

Qualifications:

• Bachelor’s degree in any field.

To qualify for the role, you must have:

• 0–4 years of experience in Payroll Support
• Intermediate MS Excel skills; knowledge of macros or automation is a plus
• Strong conceptual and analytical skills: Problem Solving, Performance tuning, Test case analysis, Azure DevOps, ServiceNow
• Strong communication skills

What we look for

• Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
• Knowledge and experience of working in a cross-cultural setup

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you