Technical Content Creator

As a highly experienced Technical Content Creator at a leading SaaS provider in the accounting industry, your role will involve developing, maintaining, and enhancing user-facing documentation. You will work closely with cross-functional teams to deliver high-quality content that supports users across various touchpoints. Key Responsibilities: - Create and manage online help content, release notes, FAQs, and user guides - Build and maintain layouts and templates in Zendesk for consistency and usability - Translate complex technical concepts into simple, clear, and user-friendly documentation - Collaborate with UI designers to optimize HTML5/CSS templates and layouts - Ensure documentation is searchable and optimized for SEO - Gather information from developers, testers, and product managers for relevant updates - Maintain deep knowledge of product features and industry-specific use cases - Respond to user queries and feedback, particularly in the Irish/UK markets - Adapt quickly to changing priorities and work independently on multiple tasks Required Skills and Experience: - 6+ years in technical content creation, preferably in a product-based company - Proficiency in Zendesk, including layout and template customization - Strong command of HTML5 and CSS - Excellent oral and written English communication skills - Ability to simplify complex technical topics for diverse audiences - Proven experience in creating structured, engaging, and accessible documentation - Technical problem-solving skills and a proactive mindset - Ability to manage deadlines and shifting priorities in a fast-paced environment In this role, you will have the opportunity to work on innovative SaaS solutions for the accounting industry and be part of a collaborative, forward-thinking team environment. You will also receive a competitive salary and comprehensive benefits package, along with opportunities for professional growth and ongoing training.,