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Technical Account Manager

Technical Account Manager

Radware

5 years

0 Lacs

bangalore urban karnataka india

Posted:1 day ago| Platform:

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Skills Required

radware security portfolio architecture maintenance engineering support management onboarding strategy escalation tuning configuration software coordination networking integration routing switching ids network consulting presentation communication certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Radware Advanced Services organization is looking for top–notch, energetic, effective, and willing to engage Technical Account Manager - to take a holistic responsibility on technical execution and success of Radware strategic customers.TAM is working in front of customers, leading Radware security portfolio architecture and maintenance according to the best practices, cooperates on a daily basis with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.The position location is in India.

Responsibilities:

Owning Customers Post Sales relationship
Establishment and maintaining strong working relationships with key internal and customer personnel to work effectively
Participating in Customers onboarding to Radware services
Analyzing Customer needs and developing strategy to ensure Customers satisfaction
Deep understanding of customer technical requirement and customizations
Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service
Advocating owned accounts internally and managing the escalation process
Solid organizational skills including attention to details and multi-tasking
Performing periodic high touch meetings with Customers and providing operational and security reporting
Performing periodic Radware solutions tuning and maintaining configuration and software best practices
Coordination of new business opportunities and technical solutions with Pre-Sale Engineering
At least 5 years industry relevant, Networking and Security integration/maintenance work experience
Excellent knowledge and hands-on experience of networking equipment (routing, switching), firewalls, IDS/IPS, network protocols and DoS protection
Security consulting experience
Strong presentation skills, communication and interpersonal skills – written and verbal
Fluent English communication – written and verbal
Willingness to travel up to 20%

Advantages

Technical Project Management, Network Engineering, and Networking Integration experience
Familiarity with DDoS and Web based attacks mitigation solutions
Certifications that confirm the network and security related skill

Primary Location

IN-IN-Bangalore

Work Locations

Radware India, Bangalore

Job

Customer Support

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Technical Account Manager