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Logixhealth
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System Support Engineer

System Support Engineer

Logixhealth

1 - 4 years

2 - 7 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

citrix english language skills desktop support azure fundamental networking skills azure virtual desktop o365 admin vdi hardware support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose

BAU Support for Bangalore

Role Description

(Max 5 Nos)

Handling of tickets by troubleshooting, resolving and escalating to the next level within the timeline and support for Non BAU activities and task on scheduled timeline
Asset management, Ensure all IT Assets are tracked, Asset register is up to date & Vendor coordination.
Updating all the trackers related to daily, weekly and monthly tasks
Resolving CCTV NVR issues, HID Access and checking weekly logs and recordings

User creation, deactivation in AD, Azure AVD, Exchange & O365

Key Deliverables

(Max 5 Nos)

Knowledge in ticketing tool Que monitoring, Ticket assignment, report generation related to ticket ageing and other factors
Knowledge in Azure Active Directory User creation, DL and Security groups creation, Modification in user details
Knowledge in O365 Exchange for email ID creation, deletion, pst archiving, email forward and other requests.
Experience in Intune administration, Desktop management, Thin Client management.
Knowledge in HID, CCTV, Printers and hardware equipment’s.
Good Knowledge in Citrix and AVD Environment.

Knowledge Skill Sets

Desktop Hardware, Windows 10 and Higher, Basic Networking, AVD, Citrix & AZURE Basics, Thin Clients.

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