32 Support Processes Jobs

Mandatory Skills Strong communication skills effective verbal and written communication skills in English Must be self-managed, responsive and dedicated to customer support Quick learner and pro-active in developing new skills and sparring with the team Sense of urgency, ability to manage and prioritise multiple work requirement to meet deadlines Flexible and enthusiastic to go beyond the given instructions to create business valu Intermediate to advanced knowledge of Power BI Solid experience covering specification, design, development or implementation of BI solution Good knowledge on Data security and section access models Knowledge in Data management, Python/R programming Strong User exp...

Role Overview: You will be responsible for installing, configuring, and administering Oracle WebLogic Server. Your expertise in Oracle WebLogic Architecture, clustering, and domain configuration will be crucial. Additionally, you will be expected to troubleshoot WebLogic issues, handle upgrades and patching, and perform performance tuning and monitoring of WebLogic server components. Strong communication and customer management skills are essential for this role. Key Responsibilities: - Install, configure, and administer Oracle WebLogic Server - Demonstrate expert knowledge of Oracle WebLogic Architecture, clustering, and domain configuration - Troubleshoot WebLogic issues - Handle upgrades ...

Role Overview: You will be part of an industry-leading team with a strong focus on customer satisfaction, providing support to organizations 24x7. Your expertise in Oracle Database, including performance tuning, high availability features, and enterprise manager, will be crucial for the success of the organization. Key Responsibilities: - Perform performance tuning at query level, database level, and memory level - Utilize expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery - Implement high availability features of Oracle Database - Install, configure, and upgrade Oracle databases following best practices - Handle escalated technica...

As an experienced candidate with 2 to 4 years of experience in network monitoring, NOC, and service desk roles, preferably in a shared service or managed support model, you will be responsible for the following key responsibilities: - Good understanding of ITIL processes including Incident, Request, Change, and Problem Management. - Strong understanding of support processes, escalation matrix, and adherence to SLAs. - Perform first-level triage and troubleshooting for network incidents, alerts, and connectivity issues (LAN/WAN/VPN/Wireless). - Monitor and track alerts from NMS tools such as PRTG, SolarWinds, ManageEngine, or Zabbix. - Create and update tickets in ITSM tools like Freshservice...

Role Overview: As a Director - Customer Support at Logile, you will play a crucial role in overseeing the global support team to deliver exceptional customer service and drive continuous improvement through technology, particularly AI. You will be responsible for shaping support processes and ensuring high availability and quality of service for retail clients operating in dynamic, fast-paced environments. Your leadership will be key in mentoring and developing team members to achieve operational excellence. Key Responsibilities: - Lead and manage a global customer support team across multiple time zones, ensuring 24/7 operation. - Develop and enforce best-in-class support practices and scal...

Role Overview: As a member of the Support organization at Oracle, your focus will be on delivering post-sales support and solutions to the Oracle customer base. You will serve as an advocate for customer needs, resolving both non-technical and technical inquiries via phone and electronic means. Your responsibilities will include being a main point of contact for customers, facilitating customer relationships with Support, and providing advice and assistance to internal Oracle employees on customer situations and issues. Key Responsibilities: - Talk to the customer's IT staff periodically, either at the client's site or remotely, to resolve moderately sophisticated technical problems related ...

Role Overview: You will be responsible for providing business solutions for reporting and analysis using Power BI, SQL, and Dataverse. Your role will involve enhancing and optimizing existing solutions with the goal of achieving 100% automation and superior user satisfaction. You will co-develop new innovative solutions for the finance community using the latest technologies. Additionally, you will perform rigorous detailed analysis, resolve issues, conduct data quality checks, prepare and execute test cases, and ensure the quality of solutions provided to stakeholders while adhering to the project plan. You will also keep stakeholders updated on the project progress, assist in user acceptan...

As a Customer Relations Specialist at our company, you will be responsible for owning customer relations throughout the entire life cycle of the client. Your key responsibilities will include: - Managing customer training sessions, refreshers, and account setup/go-live to ensure smooth onboarding process. - Monitoring customer usage and performance to identify opportunities for improvement. - Proactively reaching out to customers to demonstrate support from a business perspective and assisting them in maximizing ROI from our Hotelogix services. - Escalating any customer concerns regarding their well-being to the Head of Global Support for timely resolution. - Maintaining internally agreed Se...

Role Overview: You will be a part of the Advanced Customer Services (ACS) unit within Oracle's Customer Service Organization, establishing long-term relationships with customers through annuity-based service contracts and project-based one-time services. Your primary focus will be to deliver post-sales support and solutions to Oracle customers, serving as their advocate and resolving both non-technical and technical inquiries. As a Senior Systems Engineer, you will interface with customers" IT staff to resolve complex technical problems related to Oracle products. Key Responsibilities: - Available to work in a 24X7 capability. - Demonstrate strong performance tuning skills including query le...

Lead the professional services and technical support charter for the client Must have at least 15 years of relevant experience in the SAAS space About Our Client Our client is a Series D funded SAAS organisation, on its IPO pathway. We are mandated to hire a key leader in their Customer Operations charter, reporting to their CCO. Job Description Lead and manage the professional services and technical support teams to deliver outstanding customer experiences. Develop and implement processes to improve operational efficiency and service quality. Collaborate with cross-functional teams to ensure seamless product deployment and support. Monitor and analyse key performance metrics to drive contin...

In this role as a Senior Manager at our company, you will have the responsibility of effectively managing various assignments while contributing in a technical or professional capacity. Your focus will be on overseeing functional areas to achieve staff and customer objectives. You will establish departmental goals, communicate them, and implement strategies to ensure their realization, all while optimizing available resources. Your key responsibilities will include: - Demonstrating leadership in building and managing global technical support teams, driving operational excellence, and mentoring high-performing individuals. - Prioritizing customer satisfaction, reducing time to resolution (TTR...

About Hevo Hevo (www.hevodata.com) is a simple, intuitive, and powerful No-code Data Pipeline platform that enables companies to consolidate data from multiple software for faster analytics. Hevo powers data analytics for 2000+ data-driven companies across multiple industry verticals, including Cult.fit, Postman, ThoughtSpot, Jawa Motorcycles. By automating complex data integration tasks, Hevo allows data teams to focus on deriving groundbreaking insights and driving their businesses forward. Hevo's mission is simple but bold: Build technology from India, for the world that is simple to adopt and easy to access so that everyone can unlock the potential of data. Based in San Francisco and Ban...

As a ServiceNow Administrator reporting directly to the Product Owner for ServiceNow, you will play a key role in mentoring other administrators to enhance their platform mastery and drive continuous service improvements. Your understanding of modules like Incident Management, Change Management, Problem Management, and CMDB will be crucial. Additionally, your proficiency in creating workflows, configuring forms, managing user roles, and utilizing JavaScript to write efficient scripts using Glide API is essential. Responsibilities: - Preferably hold a Certified ServiceNow System Administrator certification - Develop ServiceNow software solutions using JavaScript, Web Service, HTML, and CSS - ...

Role Overview: As a member of the Support organization at Oracle, your main focus will be on delivering post-sales support and solutions to the Oracle customer base. You will serve as an advocate for customer needs, resolving post-sales non-technical customer inquiries via phone and electronic means. Additionally, you will handle technical questions regarding the use of and troubleshooting for Oracle's Electronic Support Services. Being a primary point of contact for customers, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Key Responsibilities: ...

Role Overview: As a member of the Support organization at Oracle, your primary focus is to deliver post-sales support and solutions to Oracle's customer base. You will serve as an advocate for customer needs by resolving post-sales non-technical customer inquiries via phone and electronic means. Additionally, you will address technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. You will be a key point of contact for customers, responsible for fostering customer relationships with Support and providing guidance to internal Oracle employees on various customer situations and escalated issues. Key Responsibilities: - Interface with the customer...

As a Senior Consultant (Oracle Database) at our company, you will be responsible for developing technical solutions to meet business requirements gathered and documented by functional consultants. Your key responsibilities will include identifying and resolving key issues related to code change requirements and bug fixes, supporting Oracle ERP products and services from a technical aspect, and conducting knowledge transfer sessions within the Oracle team and to end users. Additionally, you will work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work. Key Responsibilities: - Develop technical solutions to meet bus...

About Hevo Hevo is a simple, intuitive, and powerful No-code Data Pipeline platform that enables companies to consolidate data from multiple software for faster analytics. Our platform powers data analytics for over 2000 data-driven companies, including Cult.fit, Postman, ThoughtSpot, and Jawa Motorcycles. By automating complex data integration tasks, Hevo allows data teams to focus on deriving groundbreaking insights and driving their businesses forward. Our mission at Hevo is to build technology from India for the world that is simple to adopt and easy to access so that everyone can unlock the potential of data. With headquarters in San Francisco and Bangalore, Hevo has experienced exponen...

You will report to the Director, Technical Support and work from the Pune office. As the Manager, Technical Support, you will lead a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. Your role will involve overseeing the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. Additionally, you will help develop and implement strategies to improve advanced support services and increase customer experience. Your responsibilities will include supervising, mentoring, hiring, and providing guidance to a team of Tech...

As a member of the Support organization at Oracle, your primary focus will be to provide post-sales support and solutions to our customer base. You will serve as an advocate for customer needs, addressing post-sales non-technical inquiries via phone and electronic channels. Additionally, you will handle technical inquiries related to the use of and troubleshooting for our Electronic Support Services. In this role, you will act as a key point of contact for customers, fostering customer relationships with Support and offering guidance to internal Oracle employees on various customer situations and challenges. In the position of Systems Engineer, you will engage with the customer's IT staff re...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...

Minimum qualifications: You hold a Bachelor's degree in Computer Science, a related technical field, or possess equivalent practical experience. With 2 years of hands-on experience in designing, developing, or troubleshooting Linux and networking, you have a solid foundation in this domain. Your expertise also extends to creating or optimizing deployment or support processes for Linux-based desktops and servers, software, and patches. Preferred qualifications: You have experience in automating/scripting support processes and are familiar with Google Cloud Platform. Your understanding of IT infrastructure equips you to troubleshoot issues effectively. Along with excellent customer service ski...

As the Software Delivery Head based in Chennai, India, you will play a pivotal role in leading the software development efforts for the Connected Selling initiative and Digi-Chem offerings across various segments. Your primary responsibility will be to ensure end-to-end software delivery, emphasizing on quality and speed of execution for both web and mobile platforms. You will oversee the entire software development lifecycle, implement industry best practices, and establish sustainable development and support processes. Additionally, you will focus on recruiting, nurturing, and motivating talent while actively engaging in detailed problem-solving as a hands-on technical leader. Collaboratio...

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or r...

The ideal candidate for this role should possess strong communication skills both verbally and in written English. You must be self-managed, responsive, and dedicated to providing excellent customer support. Being a quick learner and proactive in developing new skills while collaborating effectively with the team is essential. You should have a sense of urgency and the ability to manage multiple work requirements to meet deadlines. Flexibility and enthusiasm to exceed given instructions to create business value are highly valued. In terms of technical skills, you should have intermediate to advanced knowledge of Power BI and solid experience in the specification, design, development, or impl...

You should have at least 5-6 years of experience in Incident/Change/Problem Management, including Java Application Support & Relational DB experience. Your role will involve managing Incidents, Major Incidents, Problems, Service requests, and Change requests using the ITIL service management framework. You will also be responsible for supporting process improvements, analyzing performance KPIs, and providing service reporting to key stakeholders. Additionally, you will play a crucial role in maintaining support processes and documentation, ensuring integration between Incident, Problem, and Change Management processes, and running the Change Control process including CAB meetings. It will be...