Support Engineer

About Oration AI

Oration AI builds fully AI-powered contact centers that transform customer service. Our AI agents handle voice, email, and chat interactions with natural conversations that solve real problems. 

We're a team of 7 innovators with a track record of successful AI ventures in Europe and India. We're working with cutting-edge technology that's already serving major enterprises. This is an incredibly exciting time to join Oration AI.  

You'll be: 

• Working directly with the latest AI innovations and technologies 
• Learning from a team of experienced founders with successful exits 
• Contributing to a product that's already serving major enterprises 
• Growing your career in a fast-paced, innovative environment 
• Making a real impact in shaping the future of customer service 
• Getting hands-on experience with technologies that will define the next decade 

Role Overview

We are looking for a technically skilled Support Engineer who is passionate about customer success and has a strong foundation in modern web technologies. This role is perfect for someone who enjoys solving complex technical problems while maintaining excellent communication with customers. 

Key Responsibilities

• Provide technical support to enterprise customers using our AI contact center platform. 
• Help customers make the best use of the product and solve their unique problems. 
• Work closely with customers and engineers to understand their requirements and provide appropriate solutions and improve features. 

Required Skills

• Strong understanding of prompt engineering 
• Hands on experience with writing prompts for various LLMs and use cases. 
• Basic knowledge of AI/ML concepts 
• Good understanding of web technologies (Next.js, React) and how most software systems are built. 

Bonus Skills

• Knowledge of API integrations and web services 
• Basic Knowlege of git and version control 
• Proficiency in database querying (PostgreSQL, SQL) 

Qualifications

• 0-2 years of experience in technical support or software development 
• No degree requirements.  
• Experience with customer-facing roles is a plus 

Perks

• Above market pay 
• Company provides you with a top end MacBook 
• Responsibility driven work culture 
• No strict office timings or leave policy 

Location

• Indore, India 
• No work-from-home policy