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Stack Digital
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Support Analyst

Support Analyst

Stack Digital

1 - 4 years

3 - 6 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

retail operational support product engineering payroll support analyst project management system integration customer service troubleshooting operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Go Stack !!!

Go Stack is a digital engineering company, our headquarter is in UK. In India we are operating from Mumbai and Bangalore. We have more than 500+ employee working across locations. We are specialized in digital product engineering, cloud solutions, data and AI, and cybersecurity. We are rapidly scaling up in the digital engineering space.

Experience : 4+

Work Mode : Hybrid- 10 days Work from any office

Interview Mode : Virtual

Job Title:

Service and Support Analyst Dining Services & Retail Systems

Job Summary:
The Service and Support Analyst provides technical and operational support for the Dining Services and Gift Shop retail systems, primarily focusing on the Symphony point-of-sale (POS) platform and the GEMpay Badge Payroll Deduct system. This role ensures seamless day-to-day operations, resolves system issues, and collaborates with business stakeholders to enhance user experience and system performance.

Key Responsibilities:

Provide frontline support for the Symphony POS system used in Dining Services and Gift Shops, including troubleshooting hardware and software issues.
Manage and resolve Badge Payroll Deduct (GEMpay) system issues, ensuring accurate and timely payroll deductions for purchases.
Collaborate with business units to understand operational needs and deliver effective technical solutions.
Monitor system performance and escalate complex issues to vendors or internal T&D teams as needed.
Assist with system upgrades, testing, and go-live support for new implementations or enhancements.
Train end users on system functionality and best practices.
Document support procedures, issue resolutions, and system configurations.
Participate in cross-functional projects to improve service delivery and system integration.

Qualifications:

Experience supporting POS systems, preferably Symphony or similar retail platforms.
Familiarity with payroll deduction systems such as GEMpay.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills:

Experience with Symphony POS and GEMpay or similar retail/payroll systems.
Strong troubleshooting and customer service skills.
Ability to mentor and guide Team members or Consultants.
Familiarity with project management principles and tools.
Excellent communication, organization, and time management skills.

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Support Analyst