72 Support Analyst Jobs

Greetings from Go Stack !!! Go Stack is a digital engineering company, our headquarter is in UK. In India we are operating from Mumbai and Bangalore. We have more than 500+ employee working across locations. We are specialized in digital product engineering, cloud solutions, data and AI, and cybersecurity. We are rapidly scaling up in the digital engineering space. Experience : 4+ Work Mode : Hybrid- 10 days Work from any office Interview Mode : Virtual Job Title: Service and Support Analyst Dining Services & Retail Systems Job Summary: The Service and Support Analyst provides technical and operational support for the Dining Services and Gift Shop retail systems, primarily focusing on the Symphony point-of-sale (POS) platform and the GEMpay Badge Payroll Deduct system. This role ensures seamless day-to-day operations, resolves system issues, and collaborates with business stakeholders to enhance user experience and system performance. Key Responsibilities: Provide frontline support for the Symphony POS system used in Dining Services and Gift Shops, including troubleshooting hardware and software issues. Manage and resolve Badge Payroll Deduct (GEMpay) system issues, ensuring accurate and timely payroll deductions for purchases. Collaborate with business units to understand operational needs and deliver effective technical solutions. Monitor system performance and escalate complex issues to vendors or internal T&D teams as needed. Assist with system upgrades, testing, and go-live support for new implementations or enhancements. Train end users on system functionality and best practices. Document support procedures, issue resolutions, and system configurations. Participate in cross-functional projects to improve service delivery and system integration. Qualifications: Experience supporting POS systems, preferably Symphony or similar retail platforms. Familiarity with payroll deduction systems such as GEMpay. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills: Experience with Symphony POS and GEMpay or similar retail/payroll systems. Strong troubleshooting and customer service skills. Ability to mentor and guide Team members or Consultants. Familiarity with project management principles and tools. Excellent communication, organization, and time management skills.

Job Title: Channel Operations Support Analyst Location: Remote, India (Working Hours: Eastern Standard Time (EST) business hours) Job Summary Rubrik s Global Partner Organization is seeking a highly motivated and detail-oriented Channel Operations Support Analyst to join our dynamic team. This role is part of a newly formed Channel Operations Center of Excellence and will be crucial in ensuring the smooth and efficient operation of our channel programs, supporting our partners, and contributing to the accuracy of our financial processes. The ideal candidate will possess strong analytical skills, a meticulous approach to data, and excellent communication abilities to effectively collaborate with internal teams and external partners. What you ll do Execute and oversee all month-end activities related to channel operations, ensuring timely and accurate completion. Manage the ingestion and processing of Point of Sale (POS) data, verifying accuracy and completeness. Conduct thorough audits to identify discrepancies and ensure compliance. Manage the billing process for Rubrik s consumption-based Managed Service Provider (MSP) programs Proactively address and resolve billing disputes, working collaboratively with partners and internal finance teams. Track and analyze ad-hoc utilization data to support accurate billing and reporting. Efficiently manage and process cases within the channel operations support queue, ensuring timely resolution. Escalate complex or critical issues to appropriate teams or individuals for remediation, following established protocols. Identify and propose potential areas for process improvement based on recurring case types and feedback. Collaborate with stakeholders to gather and document detailed business requirements for new projects and system enhancements. Conduct User Acceptance Testing (UAT) for new tools, systems, and processes, ensuring they meet business needs and specifications. Support post-launch deployment activities, including troubleshooting and providing ongoing support. Experience you ll need To be successful in this role, candidates should meet the following requirements: Education: Minimum of a Bachelor s degree in Business, Analytics, Statistics, or a related field. Experience: At least 3-5 years of experience in sales operations, business analysis, or a related field, preferably within a similar industry. Strong proficiency in Excel for complex data analysis is essential. Experience in creating structured, insightful presentations using PowerPoint or similar tools. Experience collaborating with cross-functional stakeholders on requirements gathering, user acceptance testing (UAT), and post-launch enablement. Preferred Skills Strong analytical and problem-solving skills with a keen eye for detail. Excellent written and verbal communication skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Strong interpersonal skills and the ability to build rapport with internal and external stakeholders. Proactive and self-motivated with a strong commitment to accuracy and customer service. Detail-oriented with an ability to work autonomously and prioritize tasks in a fast-paced environment. #LI-SF1 Join Us in Securing the Worlds Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Job Title: Senior Channel Operations Support Analyst Location: Remote, India (Working Hours: Eastern Standard Time (EST) business hours) Job Summary Rubrik s Global Partner Organization is seeking a highly motivated and detail-oriented Channel Operations Support Analyst to join our dynamic team. This role is part of a newly formed Channel Operations Center of Excellence and will be crucial in ensuring the smooth and efficient operation of our channel programs, supporting our partners, and contributing to the accuracy of our financial processes. The ideal candidate will possess strong analytical skills, a meticulous approach to data, and excellent communication abilities to effectively collaborate with internal teams and external partners. What you ll do Execute and oversee all month-end activities related to channel operations, ensuring timely and accurate completion. Manage the ingestion and processing of Point of Sale (POS) data, verifying accuracy and completeness. Conduct thorough audits to identify discrepancies and ensure compliance. Manage the billing process for Rubrik s consumption-based Managed Service Provider (MSP) programs Proactively address and resolve billing disputes, working collaboratively with partners and internal finance teams. Track and analyze ad-hoc utilization data to support accurate billing and reporting. Efficiently manage and process cases within the channel operations support queue, ensuring timely resolution. Escalate complex or critical issues to appropriate teams or individuals for remediation, following established protocols. Identify and propose potential areas for process improvement based on recurring case types and feedback. Collaborate with stakeholders to gather and document detailed business requirements for new projects and system enhancements. Conduct User Acceptance Testing (UAT) for new tools, systems, and processes, ensuring they meet business needs and specifications. Support post-launch deployment activities, including troubleshooting and providing ongoing support. Experience you ll need To be successful in this role, candidates should meet the following requirements: Education: Minimum of a Bachelor s degree in Business, Analytics, Statistics, or a related field. Experience: At least 5 to 7 years of experience in sales operations, business analysis, or a related field, preferably within a similar industry. Strong proficiency in Excel for complex data analysis is essential. Experience in creating structured, insightful presentations using PowerPoint or similar tools. Experience collaborating with cross-functional stakeholders on requirements gathering, user acceptance testing (UAT), and post-launch enablement. Preferred Skills Strong analytical and problem-solving skills with a keen eye for detail. Excellent written and verbal communication skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Strong interpersonal skills and the ability to build rapport with internal and external stakeholders. Proactive and self-motivated with a strong commitment to accuracy and customer service. Detail-oriented with an ability to work autonomously and prioritize tasks in a fast-paced environment. #LI-SF1 Join Us in Securing the Worlds Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Job Title: Sr. Support Analyst Job Code: 10983 Country: IN City: Mumbai Skill Category: IT\Technology Description: candidate identified ww

Hi Candidates, We are hiring for Support Analyst- L2 support Hand on experience in L2 support is mandatory Skills- Unix/Linux , SQL ,Python or shell scripting Location- Mumbai Exp- 5+ years Notice- Immediate to 30 days only. Technical Qualification Ability to multi-task, work under pressure & tight deadlines Self-motivated and highly professional with ability to lead and take ownership and responsibility Team player with strong interpersonal, oral and written communication skills. Hands-on experience in Unix/Linux systems and Shell or Python scripting. Hands-on experience in SQL - Sybase. Experience of Java would be an added advantage. Knowledge of Capital Market or Market Risk and Credit Risk would be an added advantage. Interested candidates share resume on singh.nikita@kiya.ai/ 8928594185

Job description We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, provides remote technical support services to external and internal users of Landmark environment and applications on routine to advanced issues via telephone, email, and electronic channels while adhering to Customer Support operational processes and best practices. Resolves end useraposs service requests by applying established problem solving techniques including trouble shooting, data quality review, replicating the end useraposs workflow, understanding how the software is functioning and proposing solutions that allow the end user to achieve their objectives. Service requests involve any questions regarding standard installations, configuration, data formatting and application functionality/workflows. Escalates more complex or novel issues to higher level Support Analysts as needed. The nature of the support services provided requires knowledge of the domain science and of multiple software applications used within that domain. Knowledge of domain software applications is acquired through structured training, self-guided learning and previous experience (e.g., as a Support Analyst I). Requires an undergraduate degree and a minimum of 2 yearsapos experience. Concentration in geoscience, engineering, or computer science is preferred. Qualifications Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Job Description: Job Title: Sales Coverage Support, Analyst Location: Mumbai, India Role Description Within PB, the client service team plays a constructive role in partnering with coverage in driving Key Business initiatives and RTB (Run the business) activities. Function ensures adherence to risk & control governance framework in line with Regulatory requirements / Internal policies /Audit standards; also involving front-to-back review of processes and scaling up of controls to address the gaps that are self-identified or highlighted by Regulators. The successful candidate will participate in and perform full spectrum of support activities for PB EM client service including collating, preparing, reviewing reports, and verifying accurate submissions in a timely manner. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide day to day Client servicing of both external and internal Clients by researching account and transaction records to resolve basic discrepancies, and answer questions, process transactions for Clients or provide documentation on Client activities. Respond to Client requests and inquiries in a timely and accurate manner. Facilitate Client directed transactions incl. wires, research requests and assist with account maintenance. Prepare customized reports / summaries as needed. Organize and maintain files, correspondence and records in accordance with policy. Perform account opening for Clients and assist Product Teams such as Discretionary Portfolio Management (DPM) in managing and servicing their client s transaction and account opening needs. Adhering to all regulatory policies and operating procedures, responsible for ensuring proper documentation is on file for all wire requests and following High Risk Media (HRM) Policy. Support client requests for trade processing and payments processing in a timely manner Management of Term sheets and Factsheets, Prepare the SWIFT and sent to SDC for outward security transfers, Internal security transfers / LOU / Legal, Trade Related Control Team Reconciliation responses etc. Your skills and experience University graduates and candidates with a minimum of 2-3 years of relevant experience. Experience in risk / compliance / control functions in Private Banking/ Wealth Management would be added advantage Keen learner and quick adapters of change and good team player Self-initiative and to be able to manage and deliver with time bound activities Willing to learn and take on additional scope of work with training Good communication skills (oral and written) and interpersonal skills. Good understanding of Wealth Management products and services and regulatory environment. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs https://www. db. com/company/company. htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Job Title: Service Desk Support Analyst Location: Bangalore Job Type: Full time Experience Level: 3 to 5 years Department: CIS / End-User Services Job Summary: We are looking for a proactive and customer-focused Service Desk Support Analyst to provide first-level technical support to end-users. The ideal candidate will be responsible for resolving IT issues, managing service requests, and ensuring a high level of customer satisfaction through timely and effective communication. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Support onboarding and offboarding processes including device setup and access provisioning. Maintain knowledge base articles and documentation for common issues and solutions. Adhere to SLAs and ensure timely resolution of tickets. Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go. Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications Required Skills & Qualifications: Diploma or bachelor s degree in IT, Computer Science, or related field. 1 3 years of experience in a technical support or service desk role. Strong knowledge of Windows OS, Mac OS, Microsoft Office, and basic networking. Familiarity with ITSM tools and remote support software. Excellent communication and interpersonal skills. Strong problem-solving and multitasking abilities. Preferred Qualifications: ITIL Foundation Certification CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Experience supporting macOS and mobile devices (iOS/Android) is a plus Ability to work in a fast-paced, 24/7 operational environment Soft Skills: Customer-oriented mindset with a focus on service excellence Ability to work in a fast-paced, team-oriented environment Willingness to work in shifts or on-call rotations

Job Title: Lead Support Analyst Job Code: 10769 Country: IN City: Mumbai Skill Category: IT\Technology Description: Overview: Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com L1 & L2 Production Support for allocated projects in Wholesale Production Services including (but not limited to) batch support, application support, user support, incident management, change management and automation initiatives as well as any initiatives that are introduced for improving Operational Stability, efficiency, maintainability and support capabilities.

Company Description ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETPs Unified Commerce Retail Platforms create a friction-less and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop. ETPs strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. The capability to provide localisation and support in 24 countries has enabled ETP to acquire significant regional and global customers. ETPs “asset-light” solutions minimize IT administrative costs and provide AI-powered recommendations Designation – “Support Analyst” – Customer Support Job Description: Technical Knowledge- Expert in Troubleshooting and Root cause analysis Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment Functional Knowledge Understanding of how point-of-sale operations and inventory management work Managing Customer communication Managing incident lifecycle To make the Test plan for incidents that require L3 fix To support customer in implementing the solution Base Location : Mumbai (Saki Naka)

Job Description: Job Title- Coverage Support Analyst Location- Pune, India Role Description Today, markets face a whole new set of pressures - but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change. Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment. We re looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. That s why we are Investors for a new now . As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients financial future. And in return, we ll give you the support and platform to develop new skills, make an impact and work alongside some of the industry s greatest thought leaders. This is your chance to achieve your goals and lead an extraordinary career. This is your chance to invest in your future. Read more about DWS and who we are here. Team / division overview This position is a Sales Support Business Management Associate/Analyst role based in Pune, India within the APAC Client Coverage Division (CCD) reporting functionally into the APAC Client Coverage COO based in Singapore and locally to the India Coverage Team Lead based in Pune. This role will be work closely with senior leaders in the organisation in APAC and globally and this individual is expected to have passion to develop and govern the franchise together with the team for a sustainable success in the future. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities As our Sales Support Business Management Associate/Analyst, you will: Partner with senior sales heads, product specialists and COOs in formulating, implementing and tracking sales target and business development strategies to grow the APAC business, including key client account planning and client mapping Support specific sales initiatives and projects that promote the implementation of wider DWS long term strategy, and to provide periodic updates on performance Preparation of marketing material including update of presentations, clearance of material with compliance Support the completion and submission of Requests for Information (RFIs) Requests for Proposals (RFPs) Support ongoing Know-Your-Client (KYC) processes including coordination with both internal stakeholders and clients Liaise with Legal Documentation Management (LDM) team for contract-related matters Drive the Governance process and review of sales key operating policy and procedures to create sound internal controls and monitor adherence to them Work with sales COOs to manage costs and headcounts to enable CCD to achieve sales target and maximize shareholders return. Collaborate with internal stakeholders to unblock any business issues Your skills and experience We are looking for Bachelor s degree level or equivalent qualification/relevant work experience Strong analytical and presentation skills with an ability to understand/ dissect complex problems. Strong proficiency in Microsoft Powerpoint and Excel is a pre-requisite due to the high volume of presentation creations with the ability to tell the story through impactful storyboard slides. Excellent organizational skills, including attention to detail, ability to manage priorities and work in demanding fast-paced environment Ability to build strong relationships with a range of teams and individuals and influence outcomes Strategic and creative thinking aptitude. Comfortable working in a relatively unstructured and multi-dimensional environment Self-starter and team player with good time management Experience in governance, controls and audit. Proficiency in Mandarin, Japanese or Korean language will be a plus. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs https: / / www.db.com / company / company.htm

Job Description: Job Title - Collections Manager Backend Support, Analyst Location - Kolkata, India Role Description Deutsche Bank s International Private Bank is one of the preeminent private banks in the Eurozone and for family entrepreneurs worldwide. Including private clients and small and medium-sized enterprises (SMEs) in Italy, Spain, Belgium and India, and wealth management clients from more than 80 locations in Germany, the rest of Europe, the Middle East and Africa (EMEA), Asia-Pacific and the Americas. Team The team is part of the Collections & Recovery unit. The team specializes in the debt management process of the bank. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Familiarize with policies, manuals and internal documentation, internal process of the unit. Support the ongoing VRM process of the unit. Support with implementation of new requirements (data, processes, methods) Ensure timely and error free MIS compilation and circulation Ensure timely reporting of regulatory data as per requirement. Your skills and experience University degree, preferably in Finance, Business, Accounting, Economics, or adequate background Several years of experience within banking industry and proven track-record Strong analytical skills Proficiency with Microsoft Office programs; e.g. Microsoft Word, Excel and PowerPoint Strong work ethic and proven capacity to work effectively with minimum supervision Strong communication, writing, analytical and organization skills Excellent command of the English language (written and spoken) Personal Characteristics Proactive attitude and self-initiative, ability to learn quickly Strong Team Player skills as well as working independently Eagerness to learn and adapt to new situations Flexibility with respect to new tasks and the ability to work properly in stressful situations How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Description: Job Title: Sales Coverage Support Analyst Location: Mumbai, India Role Description DIPL is looking to hire a qualified professional with business-based academic backgrounds to join the global Project Finance team within Corporate Bank. We are looking to recruit a person in the team to play an important role in actively managing the lending portfolio. The candidate will act as a contact for the ongoing credit monitoring, analytics, internal risk and other reporting. Role will involve regular interaction with other offshore teams as well as with CB onshore teams, CRM, finance, RPM etc. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Periodic single transaction or portfolio credit review Assist in processing of amendment and waiver requests, preparation, and submission to Risk of credit modifications Supporting annual project risk rating updates Credit monitoring through the review of all financial covenants and operating performance (e.g. financial models, proforma adjustments, key drivers, etc.) Preparing quarterly Credit Risk Management ("CRM") portfolio review Maintaining various department and industry/sector databases/trackers Maintaining internal portfolio tracking metric Responding to ad hoc internal requests on portfolio composition and exposure Coordinating and working with front office Project Finance team Your skills and experience Bachelor s/Master s degree in Economics, Finance or Engineering. Additional certification like Chartered Financial Analyst (CFA) would be a plus 5 or more years experience in total in credit analysis or research Financial Analytical/modelling skills; including Excel PowerPoint skills Knowledge of IFRS, US/GAAP accounting standards Knowledge of lending legal documentation Experience in analysing project finance transactions is a plus Behavioural skills: Strong communication presentation skills Desire to work in a fast paced, challenging environment Good problem solving skills Demonstrated flexibility and willingness to work for a global team with intensive international exposure cross multiple time-zones (US, EMEA and APAC) How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Title: Support Analyst Core Skills /Must Have Primary / Should Have Secondary / Could Have Nice to Have .NET , C# scripting API integrations, SQL OneSpace Key Responsibilities: AMS to support for Canada and Poland users. weekend support is for bi-monthly release deployments, Resolving incidents and requests based on standard operating procedures, Perform basic troubleshooting of application, Escalate to L3 where necessary, Provide end user support, Application monitoring and maintenance, Conducting regular scheduled activities such as application releases and month end, Incident management, Ensure SOPs are created and maintained, Identify opportunities for service improvement, Running scheduled activities on a daily and monthly basis, Incident Request /Service Request Mangement Daily Application Checkout & Monitoring / Deployments on prod -1 and prod, Monthly Patching Post checkout (Follow daily App checkout), Housekeeping Cleanup activity (Disk space alert/Share folder Alert- Application folder), DR & Testing (Dry Run) Proactive License tracking/ Certificate Renewal, Incident Management Process /SOT/Informing App manager on the MI in detail Business Communication to stakeholders when required on Maintenance window, Raise RITM based on adhoc request (server build/DB creation), Adhoc Patching Co-ordinate with respective team to get the details & fix, Creating application documents / Datapack / Runbooks / KEDB for standard request, The Prod defect scope will be post warranty period. Qualifications: Bachelor s degree in computer science, Information Technology, or a related field. 5-6 Years of Experience Proven troubleshooting skills with a focus on analysis and resolution of complex issues. Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders. A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team. Mandatory: 3 Days working from Client Office, Bangalore

Join our OTC Derivative Operations team, where youll manage a diverse client base and ensure seamless transaction execution. Leverage your expertise in a fast-paced environment, collaborating with global teams to drive strategic initiatives. Be part of a company that values diversity and offers opportunities for growth in Mumbai, a vibrant financial hub. Job Summary As a Trade Support Analyst in OTC Derivative Settlements, you will manage matrix reporting relationships and build strong client partnerships. You will ensure timely settlement of payments and drive process improvements. Your role will involve collaborating with Middle and Front Offices to meet key performance indicators and strategic goals. Job Responsibilities Consistently meet KPIs and deadlines. Communicate work status to relevant parties. Respond to queries and escalate when needed. Listen to client needs and prioritize effectively. Settle payments for counterparties independently. Participate in strategic initiatives and process improvements. Verbally confirm details of Derivative Trade products. Utilize technical infrastructure for daily tasks. Develop relationships outside of business functions. Persist in achieving goals despite obstacles. Strive for efficiency in daily workflow. Required qualifications, capabilities, and skills Hold a Bachelors Degree with minimum 4 years of experience. Demonstrate proficiency in Microsoft Excel (Pivot, macros, vlookup). Exhibit strong partnership abilities and motivation. Handle high complexity in product coverage. Shift workload according to changing priorities. Operate in a fast-paced trading environment. Be willing to work all shifts. Preferred qualifications, capabilities, and skills Have experience with Derivative products. Possess ISDA and Derivatives Product knowledge. Adapt to shifting gears with ease. Be flexible in workload management. Manage stress in a dynamic environment. Build strong relationships with clients and teams. Identify and capitalize on efficiency opportunities Join our OTC Derivative Operations team, where youll manage a diverse client base and ensure seamless transaction execution. Leverage your expertise in a fast-paced environment, collaborating with global teams to drive strategic initiatives. Be part of a company that values diversity and offers opportunities for growth in Mumbai, a vibrant financial hub. Job Summary As a Trade Support Analyst in OTC Derivative Settlements, you will manage matrix reporting relationships and build strong client partnerships. You will ensure timely settlement of payments and drive process improvements. Your role will involve collaborating with Middle and Front Offices to meet key performance indicators and strategic goals. Job Responsibilities Consistently meet KPIs and deadlines. Communicate work status to relevant parties. Respond to queries and escalate when needed. Listen to client needs and prioritize effectively. Settle payments for counterparties independently. Participate in strategic initiatives and process improvements. Verbally confirm details of Derivative Trade products. Utilize technical infrastructure for daily tasks. Develop relationships outside of business functions. Persist in achieving goals despite obstacles. Strive for efficiency in daily workflow. Required qualifications, capabilities, and skills Hold a Bachelors Degree with minimum 4 years of experience. Demonstrate proficiency in Microsoft Excel (Pivot, macros, vlookup). Exhibit strong partnership abilities and motivation. Handle high complexity in product coverage. Shift workload according to changing priorities. Operate in a fast-paced trading environment. Be willing to work all shifts. Preferred qualifications, capabilities, and skills Have experience with Derivative products. Possess ISDA and Derivatives Product knowledge. Adapt to shifting gears with ease. Be flexible in workload management. Manage stress in a dynamic environment. Build strong relationships with clients and teams. Identify and capitalize on efficiency opportunities

Role: Support Analyst / Application Administrator We are seeking a highly motivated Support Analyst to provide application administration, user support, and issue resolution for computer systems used across Early Development. This role acts as a technical liaison between IT and end users, ensuring optimal system performance and compliance with regulatory standards. Key Responsibilities: Act as SME for assigned applicationssupporting users, troubleshooting issues, and managing system documentation. Handle user access control, perform audits, and maintain compliance documentation (GLP/SOP). Coordinate application deployments, upgrades, validations, and decommissioning. Collaborate with stakeholders to optimize business processes and system functionality. Maintain and review system SOPs, user manuals, and ensure audit readiness. Liaise with IT and vendors to resolve technical escalations and system configurations. Must-Have Qualifications: 23 years of relevant support or application administration experience Strong skills in MS Excel, MS Word, and business/technical applications Understanding of GxP, GLP, regulatory environments, and computer validation principles Bachelor's degree (or equivalent experience) Preferred Skills: Familiarity with NG/Pristima, Tox Reporting tools Experience supporting lab-based systems or instruments Knowledge in small project management and release control Support Analyst ,Application Admin ,IT Support, GLP Compliance ,Application Support ,SOP ,System Validation

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Job Title: EDI Support Location: Chennai, Hyderabad, Bangalore, Noida Experience: 5-8 Years Job Description: We are looking for a proactive and technically sound EDI Support Analyst with hands-on experience in IBM Sterling and strong communication skills. The candidate will be responsible for supporting daily EDI operations, troubleshooting data flow issues, and maintaining smooth communication with trading partners and internal teams. Required Skills: Experience with EDI standards (e.g., X12, EDIFACT) and message types (850, 810, 856, etc.). Hands-on knowledge of IBM Sterling B2B Integrator , Map Editor, and File Gateway. Strong communication and coordination skills for interacting with business users and external partners. Ability to identify, prioritize, and resolve issues efficiently. Basic understanding of communication protocols like AS2, FTP, SFTP.

Alorica India Private Limited is looking for Operations Support.Enterprise Support.Operations Support.Analyst to join our dynamic team and embark on a rewarding career journey Oversee daily business operations Ensure efficient process and workflow management Coordinate with different departments Monitor performance metrics and improvements

The Credit Support Analyst - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Credit Support Analyst, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Credit Support Analyst - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with 8 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. The Credit Support Analyst - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Credit Support Analyst, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Credit Support Analyst - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with 8 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Position: Support Analyst Location: Hyderabad Experience: 1-2 Years About Us Lera Technologies is a future-focused, AI-led digital transformation company that empowers businesses to innovate and grow in today s fast-paced technology landscape. Our core strength lies in our flagship products like the 9X Data Platform which is a state-of-the-art solution for seamless data ecosystem management. Additionally, FinSight 360 is our advanced GenBI, platform that elevates decision-making through intelligent business insights. We partner with enterprises with an ensemble of services to solve complex challenges around data modernization, integration, governance, and operational efficiency. By fostering a culture of continuous innovation and client-centricity, we deliver scalable, impactful solutions that drive measurable business outcomes. At Lera, we dont just enable transformation. We engineer it! What You Bring Around 1+ year of experience in a support or helpdesk role. Basic understanding of business systems, software applications, or IT operations. Familiarity with ticketing tools such as Jira and general service desk workflows. Strong communication, coordination, and follow-up skills. A collaborative attitude and willingness to learn from technical teams. Nice to Have: Exposure to ITIL practices, Excel reporting, or customer support tools. Desired Skills Understanding of SLA-based ticket management. Basic troubleshooting and user access management. Experience working in cross-functional teams and providing timely customer updates. Ability to contribute to support documentation and knowledge bases. Your Role As a Support Analyst, you will As a Support Analyst, you will serve as the Single Point of Contact (SPOC) for client-raised support tickets. You will ensure timely tracking, communication, and resolution by coordinating across internal technical teams and end-users. Act as the first line of support for client issues. Log, prioritize, and track tickets using tools like Jira. Coordinate with internal teams to drive issue resolution. Keep users informed of status, resolution plans, and workarounds. Ensure closure within SLA timelines; escalate as needed. Maintain and improve support documentation and knowledge articles. Generate weekly/monthly reports on ticket volumes, trends, and SLAs. Participate in team meetings, retrospectives, and improvement efforts. Why Choose LERA I.C.E. Philosophy: Embrace Innovation, Creativity, and Experimentation. Impact: Significantly impact our clients success across various industries. Culture: Thrive in a workplace that values diversity and inclusive excellence. Professional Growth: Benefit from extensive opportunities for career advancement. Join Us Are you ready to be the bridge between users and technologyIf youre passionate about support and customer success, we d love to hear from you. Apply now and become part of Lera s digital journey. LERA: Pioneering solutions, inspiring leaders. Apply today and be a part of shaping the digital future.

Job Summary: We are seeking a motivated and enthusiastic fresher to join our team as a Junior Software Engineer. The ideal candidate should hold a Bachelors degree in Computer Science or a related field and possess a strong willingness to learn and grow in a dynamic work environment. Key Responsibilities: Assist in the design, development, and testing of software applications. Write clean, efficient, and maintainable code. Collaborate with senior developers and team members to understand project requirements. Participate in code reviews and learn industry best practices. Identify and troubleshoot bugs and performance issues. Stay current with new technologies and industry trends. Required Skills: Bachelors degree in Computer Science or a related field. Basic understanding of at least one programming language and databases. Strong problem-solving and analytical abilities. Good communication and teamwork skills. Willingness to learn new technologies and tools.

Business Systems Support analyst Job Description Key Responsibilities The business systems support analyst is responsible to manage customer s issues end to end through receiving and issue from the customer, making sense of it and either resolving it or escalation up the chain to team/s that will provide a resolution while owning the issue until resolve. Providing support and stakeholder engagement Case troubleshooting and resolution and where needed work with other teams to get the issue resolved Escalate issues timeously Maintain detailed case history and documentation, ensuring comprehensive documentation and timely follow-up Work closely with Business and Function Support teams to aide in knowledge transfer, identification, and remediation of bugs Own the case end to end and continue to up the customer Documen findings / requirements form the root cause analysis work Document processes and procedures Ability to present information to stakeholders Ability to present information in a coherent manner Work Experience and Qualification IT / Relevant Science/business tertiary qualification Minimum of 2 years Business / System analysis experience Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle,etc Experience in Customer Service Exposure as an end user to a support systems, i.e. remedy, zendeks, etc. Trends and patterns identication and execution thereafter. Microsoft Office Suite Experience working within all aspects of the Software Development Life Cycle (SDLC). Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) - Enterprise Architecture. Excellent communication, both written and verbal Excellent relationship management and collaboration skills Good planning and time management skills Critical skills of the role Analysis Problem solving Customer Service Communication Relationship Management Self Management Decision making Planning, co-ordinating and directing DEI Statement Cybersecurity is a community effort. That s why we re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they re a cybercriminal, of course. We re proud to be an Equal Opportunity and Affirmative Action Employer, and we d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.