Store Manager

As a Store Manager, you will be responsible for delivering an exceptional customer experience, driving store performance, leading a passionate team, and upholding the brand ethos. You will act as a brand ambassador, ensuring the store operates efficiently and exceeds targets in sales, service, and standards. Key Responsibilities Customer Experience Ensure a warm, engaging, and educational environment for every customer. Resolve customer issues with professionalism and empathy. Drive personalized consultation and product recommendations. Team Leadership Recruit, train, and coach store staff to align with brand values and goals. Motivate and inspire the team to achieve and exceed sales targets. Conduct regular performance evaluations and feedback sessions. Sales & Operations Achieve monthly and quarterly sales and profitability goals. Monitor KPIs, conversion rates, and average transaction values. Oversee inventory management, stock replenishment, and loss prevention. Brand & Visual Merchandising Maintain impeccable visual merchandising standards aligned with brand guidelines. Organize in-store events and promotional activities to build customer engagement. Ensure store hygiene, product presentation, and ambiance reflect a premium experience. Reporting & Compliance Prepare daily, weekly, and monthly sales and operations reports. Ensure compliance with all company policies, procedures, and legal regulations. Requirements 5+ years of retail experience, with at least 2 years in a supervisory or store manager role. Background in premium or luxury retail (beauty, wellness, lifestyle preferred). Strong leadership, communication, and interpersonal skills. A genuine passion for personal care, wellness, and customer service. Ability to work flexible hours, including weekends and holidays. Show more Show less