Sr. Principal Site Reliability Engineer

What You'll Do:

Be the Force Behind Observability & Stability

• Drive

  end-to-end Observability

  (Logs, Metrics, and Alerts) across our

  hybrid SaaS stack

  , spanning cloud, edge, and physical network devices.
• Take ownership of

  Alerting strategy

  , cutting through noise while ensuring actionable, high-fidelity alerts.
• Implement

  intelligent automation

  to reduce operational toil and enhance real-time visibility.

Own & Automate Operations

• Design, build, and manage automation for

  self-healing infrastructure

  across cloud + global PoPs.
• Develop automation for

  Kubernetes, ArgoCD, Helm Charts, Golang-based services, AWS, GCP, Terraform

  .
• Improve

  networking observability

  , ensuring our routers, switches, and firewalls are monitored at scale.
• Continuously

  eliminate manual ops work

  through automation and platform improvements.

Lead Incident Response & Operational Excellence

• Participate in

  on-call rotations

  , ensuring

  rapid incident response

  across our cloud + edge stack.
• Drive

  incident response automation

  , reducing MTTR and increasing

  system resilience

  .
• Ensure security, compliance, and best practices in

  observability & automation

  .

Collaborate & Mentor

• Work closely with

  application teams, network engineers, and SREs

  to improve reliability and performance.
• Mentor junior engineers, fostering a

  culture of automation-first

  thinking and

  deep observability

  .

What Makes You a Great Fit-

Deep expertise

hybrid SaaS environments

Kubernetes, Infrastructure-as-Code (Terraform), Golang, AWS/GCP, and networking observability

eliminating toil

deep observability, networking-scale analytics, and automation at the edge

solving reliability challenges at global scale, automating everything, and working in a hybrid cloud + networking environment

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Must-Have:

Observability & Alerting Expertise

Nice-to-Have:

Networking & Edge Observability

Qualifications

• Typically, it requires at least 18 years of related experience with a bachelors degree, 15 years and a masters degree, or a PhD with 12 years experience; or equivalent experience.
• Excellent organizational agility and communication skills throughout the organization.