Sr. Principal Site Reliability Engineer

What Youll Do:

Be the Force Behind Observability & Stability

• Drive

  end-to-end Observability

  (Logs, Metrics, and Alerts) across our

  hybrid SaaS stack

  , spanning cloud, edge, and physical network devices.
• Take ownership of

  Alerting strategy

  , cutting through noise while ensuring actionable, high-fidelity alerts.
• Implement

  intelligent automation

  to reduce operational toil and enhance real-time visibility.

Own & Automate Operations

• Design, build, and manage automation for

  self-healing infrastructure

  across cloud + global PoPs.
• Develop automation for

  Kubernetes, ArgoCD, Helm Charts, Golang-based services, AWS, GCP, Terraform

  .
• Improve

  networking observability

  , ensuring our routers, switches, and firewalls are monitored at scale.
• Continuously

  eliminate manual ops work

  through automation and platform improvements.

Lead Incident Response & Operational Excellence

• Participate in

  on-call rotations

  , ensuring

  rapid incident response

  across our cloud + edge stack.
• Drive

  incident response automation

  , reducing MTTR and increasing

  system resilience

  .
• Ensure security, compliance, and best practices in

  observability & automation

  .

Collaborate & Mentor

• Work closely with

  application teams, network engineers, and SREs

  to improve reliability and performance.
• Mentor junior engineers, fostering a

  culture of automation-first

  thinking and

  deep observability

  .

What Makes You a Great Fit

• Deep expertise in Logs, Metrics, and Alerting, with a strong focus on Alerting automation.
• Experience in hybrid SaaS environments spanning cloud-native and global infrastructure.
• Strong background in Kubernetes, Infrastructure-as-Code (Terraform), Golang, AWS/GCP, and networking observability.
• Proven track record of eliminating toil and improving operational efficiency through automation.
• Passion for deep observability, networking-scale analytics, and automation at the edge.

Must-Have:

• Observability & Alerting Expertise
• Strong experience with Logs, Metrics, and Alerts, with a focus on highfidelity alerting and automation. Automation & Infrastructure as Code
• Deep knowledge of Terraform, ArgoCD, Helm, Kubernetes, and Golang for automation. Cloud & Hybrid SaaS Experience
• Handson experience managing cloudnative (AWS/GCP) and edge infrastructure. Incident Response & Reliability Engineering
• Strong oncall experience, with a track record of reducing MTTR through automation Kubernetes Mastery
• Handson experience deploying, managing, and troubleshooting Kubernetes in production environments.

Nice-to-Have:

• Networking & Edge Observability - Familiarity with monitoring routers, switches, and firewalls in a global PoP environment
• Data & Analytics in Observability - Experience with time-series databases (Prometheus, Grafana, OpenTelemetry, etc)
• Security & Compliance Awareness - Understanding of secure-by-design principles for monitoring & alerting
• Mentorship & Collaboration - Ability to mentor junior engineers and work cross-functionally with SREs, application teams, and network engineers
• High Availability / Disaster Recovery: Experience with HA/DR and Migration

Qualifications

• Typically, it requires at least 18 years of related experience with a bachelor s degree, 15 years and a master s degree, or a PhD with 12 years experience; or equivalent experience.
• Excellent organizational agility and communication skills throughout the organization.