Sr. Customer Support Associates || Technical Support (Blended Process)

As a Sr. Customer Support Associate in the Technical Support (Blended Process) team at our Rabale MIDC office in Navi Mumbai, you will play a crucial role in delivering exceptional customer service and technical support. We are seeking individuals with a minimum of 2 years of experience in Technical Support or Customer Service for International BPOs, particularly in voice and chat support roles. Experience in US Healthcare processes and EMR systems will be an added advantage. Your responsibilities will include providing top-notch technical support and customer service through various channels such as voice, email, and chat. You will be expected to troubleshoot and resolve customer issues with accuracy and professionalism, following SLAs and operational guidelines diligently. Collaborating with internal teams, managing cases end-to-end, and ensuring timely follow-ups will be key aspects of your role. To excel in this position, you must possess excellent verbal and written communication skills with a neutral accent suitable for interactions with US-based customers. You should be comfortable working in rotational shifts and managing your commute to the office as no transport facility will be provided. Strong problem-solving abilities, familiarity with EMR systems like Epic and Cerner, and knowledge of HIPAA regulations will be advantageous. Your success in this role will depend on your ability to handle multiple communication channels effectively while upholding service quality and professionalism. If you are a fast learner who thrives in a fast-paced support environment, adapts well to evolving business landscapes, and demonstrates exceptional organizational skills, we encourage you to apply. This is a full-time position with rotational shifts. Candidates must be willing to commute or relocate to Navi Mumbai, Maharashtra. If you are interested in joining our team and meet the qualifications mentioned above, we look forward to connecting with you soon.,