Sr Customer Support Associate

We’re looking for a strong communicator with experience in international voice and non-voice support, who can also assist with basic video monitoring. If you’re someone who handles customers with care and clarity — and can multitask across calls, emails, and camera reviews — this role is for you.

Key Responsibilities

• Manage inbound and outbound international customer calls, emails, and chat inquiries professionally and efficiently
• Handle international voice process and non-voice process (email & chat) across global customers
• Follow SOPs for query resolution, escalation, and documentation
• Conduct basic video monitoring tasks — review CCTV footage, flag anomalies, and report issues to supervisors
• Maintain accurate records of customer interactions using CRM and ticketing systems
• Communicate clearly and empathetically with customers, maintaining a positive tone at all times
• Identify service gaps or operational issues and report them promptly to the team lead



Qualifications

• 1–3 years of hands-on experience in international BPO, international customer support, or international voice & non-voice process roles
• Excellent verbal and written communication skills in English
• Strong background in handling voice calls, email support, and chat support
• Basic knowledge or experience with video monitoring systems
• Good understanding of customer service standards, problem-solving, and escalation procedures
• Calm and professional demeanor under pressure, with a strong customer-first mindset
• Minimum education: Graduate preferred, or 12th Pass with relevant international customer support experience