Customer Support Associate

Keystone Security Services

3 years

0 Lacs

Gurugram Haryana India

Posted:1 month ago| Platform:

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Skills Required

support video monitoring chat query escalation report crm service communication

Work Mode

On-site

Job Type

Full Time

Job Description

We’re looking for a strong communicator with experience in international voice and non-voice support, who can also assist with basic video monitoring. If you’re someone who handles customers with care and clarity — and can multitask across calls, emails, and camera reviews — this role is for you.

Key Responsibilities

Manage inbound and outbound international customer calls, emails, and chat inquiries professionally and efficiently
Handle international voice process and non-voice process (email & chat) across global customers
Follow SOPs for query resolution, escalation, and documentation
Conduct basic video monitoring tasks — review CCTV footage, flag anomalies, and report issues to supervisors
Maintain accurate records of customer interactions using CRM and ticketing systems
Communicate clearly and empathetically with customers, maintaining a positive tone at all times
Identify service gaps or operational issues and report them promptly to the team lead

Qualifications

1–3 years of hands-on experience in international BPO, international customer support, or international voice & non-voice process roles
Excellent verbal and written communication skills in English
Strong background in handling voice calls, email support, and chat support
Basic knowledge or experience with video monitoring systems
Good understanding of customer service standards, problem-solving, and escalation procedures
Calm and professional demeanor under pressure, with a strong customer-first mindset
Minimum education: Graduate preferred, or 12th Pass with relevant international customer support experience

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