Specialist Professional Services Engineer, Actimize

So, what’s the role all about?

NICE Actimize is currently seeking technical, hands-on, customer-focused Engineers to join our Application Managed Services team in Pune. We are looking for talented and motivated professionals interested in delivering the latest in Actimize solutions, in a culture that encourages autonomous, productive teams. You are someone who loves learning new technologies, configuring backend systems for cutting-edge performance, and interacting directly with clients. You are an engineer confident in your skill set, not afraid to look under the hood and break stuff to make stuff. If yes, then come be a part of Actimize Professional Services—a team of software engineers re-inventing Managed Application Operations.

How will you make an impact?

You will team up with highly talented and motivated engineers and architects, working on cutting-edge Actimize technology.
As part of this team, you will work in a fast-paced environment deploying, monitoring, automating, and supporting highly scalable real-time critical platforms impacting millions of individuals and billions of dollars.

• Run daily batches, processes, and services across Actimize solutions (SAM, CDD, WLF, IFM).
• Identify and resolve operational issues (batch failures, data feed errors, DB issues, application server issues).
• Troubleshoot functional-level issues and provide resolutions or clarifications.
• Automate daily tasks and processes for report generation.
• Discover unknowns for the bank (e.g., regulatory insights, operational risks).
• Proactively improve system resiliency and performance.
• Monitor server performance, memory, CPU, file systems, databases, batch jobs, and real-time streams.
• Maintain operational documentation (incident tracking, run books).
• Document issues in the customer support portal and provide KT to the team.
• Support client testing, tuning, upgrades, patch deployments, and change deployments.
• Coordinate between client and Actimize support teams.
• Provide on-call and off-hour support on a rotational basis.

Have you got what it takes?

• 8 to 12 years of experience in software development.
• Strong database development experience (Oracle / MSSQL / PL SQL) and DB tuning.
• Basic troubleshooting skills.
• OS-level knowledge (Windows / Linux).
• Strong problem-solving, analytical, and communication skills.
• Ability to identify root causes of performance issues and bottlenecks.
• Good written and verbal communication.

Bonus Points:

• Prior Actimize or banking domain experience.
• Scripting experience (Python, Shell, PowerShell, etc.).

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

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