Software Support Executive

In this role, you will need to have a minimum of 1 year of experience in Software Support or hands-on experience with software such as Tally, Marg, Busy, QuickBooks, or any other ERP system. Your responsibilities will include creating and maintaining a positive and professional learning environment, providing training to employees, partners, or clients, and having knowledge of the internet, MS Excel, and Word. Your key responsibilities will include: - Providing first-line technical support to software users via phone, email, or chat. - Diagnosing and troubleshooting software-related issues reported by customers. - Guiding customers through step-by-step solutions for software problems. - Escalating complex issues to higher-level technical support or engineering teams. - Documenting and tracking issues reported by customers in the support ticketing system. - Collaborating with product development teams to improve software based on user feedback. - Conducting training sessions for new users and providing ongoing support. - Understanding the business process and configuring the software as per the training given. - Supporting customers for data entry and guiding them, and if required, performing data entry for them. - Inserting customer data by inputting text-based, Excel-based, and numerical information from source documents. The company is looking for candidates with at least a B.Com/M.Com/BE/BCA in Computers or any other graduate degree. The compensation for this position will be based on your experience and skills. If you are interested in applying for this position, please email your resume to career@sterlingsoftwares.com with the JOB CODE in the Subject Line.,