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Idfy
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Software Support Engineer L2

Software Support Engineer L2

Idfy

2 - 4 years

4 - 6 Lacs

mumbai

Posted:None| Platform:

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Skills Required

rca ticketing application support usage analytical data governance support services risk management monitoring product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

IDfy is Asia s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech, we re solving trust challenges, making compliance easy, fraud detection smarter, and onboarding seamless.IDfy s three platforms- OnboardIQ, OneRisk, and Privy - come together to form one seamless solution enabling trust.OnboardIQ is an onboarding platform that accelerates growth with frictionless omni-channel onboarding, while mitigating fraud and improving quality of account.OneRisk is a fraud and risk management platform to mitigate financial, legal, and reputational risks and avoid losses with proactive fraud prevention. It covers individual risk, entity risk, and asset risk.Privy is a privacy and data governance platform to ensure DPDPA compliance through trust and privacy governance suite and avoid monetary and reputational loss.

Experience Range:

2 - 4 years

Educational Qualifications:

B.Tech/B.E

Job Responsibilities:

Here s what your day would look like...

Defining monitoring events for IDfys services and setting up the corresponding alerts

Responding to alerts, with triaging, investigating and resolving resolution of issues

Learning about various IDfy applications and understanding the events emitted

Creating analytical dashboards for service performance and usage monitoring

Responding to incidents and customer tickets in a timely manner and occasionally running service recovery scripts

Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis

Skills Required:

Application Support Services , sql , scripting , Database , rca

Candidate Attributes:

We are the match if you...

Are a graduate with a minimum of 2-4 years of technical product support experience with following skills:

Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management

An ability to "understand" data and analyze logs to help investigate production issues and incidents

Hands on experience of Cloud Platforms (GCP/AWS)

Experience creating Dashboards &Alerts with tools like Metabase, Grafana, Prometheus

Hands-on experience with writing SQL queries

Hands on experience of logs monitoring tool(Kibana, Stackdriver, CloudWatch)

Knowledge of Scripting language like Elixir/Python is a plus

Experience in Kubernetes/ Docker is a plus.

Has actively worked on documenting RCA and creating incident reports.

Good understanding of APIs, with hands-on experience using tools like Postman or Insomnia.

Knowledge of ticketing tool such as Fresh desk/Gitlab

Job Code: KL-MV5BWD64

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Software Development

Mumbai Maharashtra

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Software Support Engineer L2