Software Engineer(Technical Support + Software Testing)

A Software Engineer with knowledge of software testing is preferred.

freshers

Age criteria: 21 to 25 only

1. Primary Skills:

• Collaborate with cross-functional teams, including developers and QA engineers, to escalate and resolve complex issues.
• Conduct software testing to identify bugs, defects, and usability issues.
• Develop and maintain test cases, test plans, and testing documentation.
• Execute manual and automated tests to validate software functionality and performance.
• Participate in the software development lifecycle, providing feedback on product usability and quality.
• Stay updated on industry best practices and emerging technologies related to software support and testing.

2. Required Skills:

• Understand the overall project by considering every aspect of each module of Education (School & College) ERP
• Implementation of projects/modules at the client site
• Training of users according to modules
• Onsite support to clients
• Excellent Communication Skills
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Strong technical aptitude and problem-solving skills.
• Excellent communication skills, both written and verbal.

3. Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.

4. Company Culture and Benefits:

• Describe the company culture, values, and mission.
• Highlight any perks or benefits offered to employees, such as flexible work hours, remote work options, professional development opportunities, etc.
• Explain our team selection process to selected candidates

5. Job Type:

6. Shift:

7. Language:

• English (Required) + Hindi + Marathi