Sky Service Distribution - RM-Sky Channel

Kotak Mahindra Bank

0 - 4 years

4 - 7 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

sky service distribution - rm-sky channel

Work Mode

Work from Office

Job Type

Full Time

Job Description

Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests
Identify and convert opportunities for cross-selling banking products during customer interactions
Deliver quality communication and customer service within defined productivity and service benchmarks
Ensure customer delight by providing consistent service experiences and timely resolution of issues
Complete daily logs and meet end-of-day targets as specified by the process
Adhere to Information Security norms and quality process standards
Stay updated with any process changes and ensure compliance
Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery

Educational Qualification:

GraduateExperience: Preferably 1 2 years, with at least 6 months in a customer service role; understanding of the call center industry is an advantage

Skills & Attributes:

Excellent verbal and written communication skills
Good listening skills and strong interpersonal abilities
Flexible to work in a 24/7 environment (For females: 7 AM to 8 PM), including Sundays and holidays
Willing to work scattered 8 week-offs per month with 9-hour shifts
Confident, eager to learn, and possess a positive, can-do attitude
Team player with a collaborative mindset and self-motivation
Ability to quickly establish rapport with peers, managers, and customers
Uphold integrity and act as a role model within the organization

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