Site Reliability Engineer - Python, Linux, Kubernetes

Our systems and applications are exceedingly available and exceptionally performing. We are into the business, which touch everyone s pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction, we are in 200+ countries.

We seek an experienced IT professional to join us as a Site Reliability Engineer, working in the Product Reliability Engineering function who will:

• Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all applications, products, and services - including debit, prepaid and risk lines of business.
• Perform ongoing/Proactive analysis of various authorization, Api and UI based applications to detect potential problems and actively engage facilitate the discussion to find the best possible solution.
• Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.
• Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.
• Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.
• Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.
• Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among L1/L2 peers.
• Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.
• Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all Verifi products.
• Participate in on-call roster to support business including off-hours.
• Self-motivated, and have excellent interpersonal and communication skills.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:-

• Bachelors degree, OR 1-2 years of relevant work experience

Preferred Qualifications:-

• 1+ years of experience working with Java or .NET based business critical transaction processing, API or UI based applications.
• Experience with one or more programming languages such as Python, Java, .NET, C#, PowerShell, Bash scripting.
• Experience with writing queries and working with MSSQL and MySQL databases.
• Basic understanding of CI/CD pipelines and tools like Jenkins, chef etc.
• Strong understanding of networking concepts, protocols, and architecture.
• Basic understanding of ITIL concepts processes such as incident/change/problem management, call triaging, escalation procedures and such.
• Basic understanding of Middleware components such as Kafka, Hazelcast, Qlik etc.
• Basic understanding of container orchestration systems, such as Kubernetes.
• Basic understanding of monitoring, logging and tracing tools such as Splunk, Prometheus, Grafana, riverbed etc., for troubleshooting and performance tuning.
• Basic understanding of AI frameworks and libraries to further enhance the application resiliency and day to day operational tasks.
• Prior experience with building tools to automate production support activities that enable efficiency and productivity of all operations groups.
• Prior experience working in shift model in 15*7 environments.
• Candidate should be comfortable communicating with technical and non-technical peer groups, including Account Management, Client Services, and other technical platform and application support groups.
• Strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment.