19 Sip Trunking Jobs

The Unified Communications Engineer plays a critical role in the configuration, optimization, and support of the organization's voice and collaboration infrastructure. This includes working with cloud platforms such as 8x8, Fuze, Teams, and legacy systems like ShoreTel. Your expertise in VoIP routing, SIP, call flow design, and network interaction is essential, especially in hybrid environments. You will collaborate closely with network, security, and operations teams to ensure performance, availability, and security of the communication systems. Engineer and maintain hybrid communication systems, including Direct Routing for Teams, 8x8/Fuze voice, and ShoreTel PBX. Configure and troubleshoot SIP trunking, dial plans, call policies, and call routing logic across platforms. Conduct packet captures and diagnose call quality issues using tools like Wireshark and SBC logs. Collaborate with network engineers to implement or fine-tune QoS, VLAN tagging, and DSCP marking for voice traffic. Participate in system migrations from legacy PBX to UCaaS platforms. Build and maintain SBC configurations (Ribbon, AudioCodes) for Teams Direct Routing or SIP trunk integration. Enforce UC security policies, including TLS/SRTP, encryption standards, and E911 compliance. Required Qualifications: - 7 years of UC or VoIP engineering experience in an enterprise environment. - Strong understanding of VoIP protocols (SIP, RTP, SRTP) and network concepts (QoS, TCP/IP, VLANs). - Experience with Microsoft Teams Voice, 8x8, Fuze, and ShoreTel Director/Connect. - Ability to interpret call flow traces, configure SBCs, and apply performance tuning recommendations. Preferred Certifications: - Microsoft Certified: Teams Voice Engineer Associate - 8x8 Certified Engineer (ACSE) - Cisco CCNP Collaboration - CompTIA Security+ - AudioCodes/Ribbon SBC Certification About Us: Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We power the industry that powers the world. Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success now and in the future. We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. This drives us to anticipate our customers" needs and work with them to deliver the finest products and services on time and on budget.,

Plivo is a cloud communications platform that enables businesses worldwide to streamline and personalize their customer interactions through Plivo's APIs and solutions. Renowned companies like Yahoo, Uber, Zomato, and Gojek trust Plivo for their voice and SMS communications on a global scale. We have expanded our offerings to include Plivo CX, an AI-driven customer engagement platform that integrates our proven APIs with pre-built AI solutions for customer acquisition, engagement, and service. Established in 2011, Plivo has a dedicated team of over 150 professionals spread across our offices in the US and India. As a YCombinator alumni, Plivo is supported by leading investors, including Andreessen Horowitz and Battery Ventures. Role Summary: Plivo is in search of a Solutions Engineer (SE) to cater to its International Markets. This position, based in Bangalore, involves serving customers across the APAC and EMEA regions. As a Solutions Engineer, you will act as a liaison between consultative sales, product development, and account management. Your role encompasses technical consultancy, creative problem-solving, and effective storytelling. From crafting solutions to facilitating product launches, your responsibility is to design customer journeys that maximize the potential of our APIs and Plivo CX's AI Agent workflows, ensuring seamless onboarding, sustainable growth, and exceptional user experiences. A key factor for success in this role is embodying a startup mentality, fostering proactive collaboration with customers, promptly resolving technical issues, and ensuring customers swiftly realize the full benefits of Plivo's solutions. Responsibilities: - Collaborate with business teams to comprehend customers" needs, align requirements, and develop scalable solutions utilizing Plivo APIs or CX AI Agents. - Construct compelling narratives that resonate with both technical and business stakeholders. - Lead proof-of-concept initiatives by defining success metrics, timelines, and technical intricacies to earn customer trust. - Guarantee customer satisfaction through smooth and timely onboarding processes. - Identify and resolve customer issues, articulate solutions clearly, and maintain effective communication with customers and internal teams. - Share product feedback, feature suggestions, and adoption challenges with Product, Engineering, and GTM teams. Qualifications: - Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience. - 5-8 years of experience in customer-facing technical roles (Solutions Engineering, Sales Engineering, Technical Account Management) within SaaS, CPaaS, or AI-first platforms. - Proficiency in designing conversational AI or workflow automation solutions is advantageous. - Strong grasp of RESTful APIs, XML, and at least one modern programming/scripting language (PHP, Python, Ruby, .NET, Node.js, Java, Go). - Prior exposure to CPaaS industry or knowledge of communication technologies like SIP, TCP/IP, WebRTC, SIP Trunking is beneficial. - Excellent written and verbal communication skills are essential. Behaviour Traits: - Customer obsession: Prioritize decisions that enhance customer value. - Ownership mindset: Take initiative in addressing and solving problems proactively. - Results-oriented: Focus on achieving outcomes and impact. - Growth mindset: Embrace experimentation, skill development, and feedback-seeking. Perks and Benefits: - Competitive compensation and benefits package. - Comprehensive medical insurance coverage provided by the company. - Ownership-driven work culture. - Generous vacation policy.,

You are an experienced Oracle OCCAS (Oracle Communications Converged Application Server) Technical Consultant with over 7 years of experience. In this role, you will be responsible for leading solution design, integration, and implementation efforts throughout pre-sales, development, and delivery stages. Your expertise in Oracle OCCAS, Oracle SBC, SIPREC, and VoIP technologies, as well as hands-on experience in voice traffic filtering, call branding, observability, and AI-driven voice security tools like Resemble.ai and Mutare, will be crucial. Your key responsibilities will include designing and delivering end-to-end OCCAS-based solutions, integrating Oracle SBC for secure SIP call handling, SIPREC for regulatory-compliant call recording, deepfake and fraud detection tools, voice traffic filtering, observability, and call branding strategies. You will lead the full lifecycle of OCCAS setup, respond to RFPs, deliver technical presentations, demos, and Proofs of Concept (PoCs), define API integration and middleware strategies, and collaborate with cross-functional teams. To excel in this role, you must have strong hands-on experience in Java-based microservices architecture and development, proven expertise in Oracle OCCAS, Oracle SBC, SIPREC, SIP, IMS, and VoIP, familiarity with IVR, ACD, CTI, and SIP trunking, and practical experience with voice traffic filtering, observability, and deepfake prevention using tools like Resemble.ai and Mutare. Additionally, you should understand call branding and real-time AI-based voice customization technologies, possess the ability to translate business requirements into robust technical solutions, and demonstrate excellent communication, client interaction, and problem-solving abilities. Your commitment to staying up to date with innovations in AI-driven voice security and cloud contact center technologies will be essential to successfully fulfill the requirements of this role.,

You are a highly skilled Java developer with 1-3 years of experience, looking to join a dynamic development team. Your main responsibilities will include designing, developing, and maintaining Java-based applications and software solutions. You will be writing clean, maintainable, and efficient code following best practices and coding standards. Additionally, you will participate in all phases of the software development lifecycle, collaborate with cross-functional teams, perform testing, debugging, and code reviews. Key Requirements: - Proven experience in Java development (minimum 3-5 years of professional experience). - Strong knowledge of Java 8+ and core Java APIs. - Proficiency in object-oriented design and development principles. - Experience with Spring Framework and other Java-based frameworks. - Understanding of relational databases (MySQL, PostgreSQL, Oracle) and NoSQL databases (MongoDB, Cassandra). - Familiarity with RESTful APIs, Web Services, version control systems, CI/CD pipelines, build tools, and testing frameworks. - Good knowledge of multithreading, concurrency, and performance optimization in Java. - Strong debugging and troubleshooting skills. - Experience with SIP trunking and VoIP technologies. - Familiarity with cloud platforms and containerization is a plus. - Knowledge of Agile/Scrum methodologies. Preferred Qualifications: - Experience with front-end technologies like HTML, CSS, JavaScript, React, or Angular. - Experience with microservices architecture. - Knowledge of DevOps practices and tools. - Familiarity with Apache Kafka or other message brokers. Education & Experience: - Bachelor's degree in computer science, information technology, or a related field (or equivalent experience). This is an excellent opportunity for someone passionate about coding and eager to work in a fast-paced environment. Stay updated with industry trends, technologies, and best practices to continuously improve development processes. Provide support for production issues and contribute to root cause analysis and resolution. Traveling to client sites may be required.,

The ideal candidate for this position should have hands-on experience working with Avaya Aura Suite, which includes Communication Manager (CM), Session Manager (SM), System Manager (SMGR), Application Enablement Services (AES), Avaya Experience Portal (AEP), and CMS. Additionally, experience in UC/Voice deployments, IVR configuration, SIP trunking, call routing, and enterprise telephony support is essential for this role. Knowledge of VMware, Linux/Windows servers, and integration with collaboration tools such as Teams and Webex would be beneficial. While not mandatory, having ACIS/ACSS certifications would be preferred. The candidate should have a minimum of 3 to 7 years of experience in Avaya enterprise voice and UC environments. If you believe you possess the necessary skills and experience for this position, please share your updated CV with us at contact@operant.in.,

We are seeking a highly skilled and experienced Cisco Contact Center Solutions Specialist to join our team. The ideal candidate will have extensive experience (10+ years) with Cisco contact center solutions, including Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE). The candidate should possess in-depth knowledge of UCS server setup, VMware/ESXI, Voice Gateways, SIP Trunk, and Cisco UCS servers. Key Responsibilities: Design, deploy, and optimize Unified Communications Clusters, Cloud, and Data Networks. Effectively deploy, configure, and maintain Enterprise Contact Center and IP cluster consisting of CUCMs, Unity, CUPS, Gateways, SIP Trunks, and IPIVR/UCCX/UCCE. Manage and support Enterprise Contact Center Infrastructure with Gateways capacity planning, business call flow, scripting IPIVR / UCCX / Finesse / CAD / CSQ / QM / WFM / SQL DB, call recording, and contact centers CUIC Reporting and Analytics. Integrate various components and AI solutions with Cisco UCCE, including Cisco CVP, Cisco Finesse, Cisco ECE solution, Cisco UCCE outbound dialer, Cisco CUIC reporting application, ICM scripting and configuration, SQL database, and networking. Ability to Manage Third party application such as Virtual Hold, Nuance Speech, Verint Recording etc Do: Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation /div

Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset.

Experience - 4 to 12 yrs Work mode - remote ( quarterly visit to Gurugram office for 8 days) Shift Time - 12pm to 9 PM AC cab available for pick and drop in Delhi / NCR. Must have Genesys Cloud Certification. Please reply on -smita@yeslandmark.com Required Candidate profile Should have worked in Genesys Cloud, Omnichannel contact center , SIP trunking , SIP traces, Rest API / Web Services. knoweldge in AI bots, ci/cd pipeline genesys Cx as code. Perks and benefits Fixed CTC + Joining Bonus + ESOPS

Summary This hybrid role combines expertise in Asterisk-based PBX systems with deep SIP infrastructure knowledge. The engineer will support, enhance, and troubleshoot Cloud5s proprietary Asterisk PBX while managing SIP connectivity, routing strategies, SBC configurations, and VoIP quality assurance. Key Responsibilities Administer and develop features for Asterisk-based Cloud5 PBX platform (AGI scripting, dial plans, voicemail, backend database integration). Monitor and troubleshoot SIP signaling, call routing, and RTP quality. Perform packet analysis (e.g., Wireshark) and debug SIP issues. Maintain SBCs, NAT traversal settings, and redundancy configurations. Ensure successful SIP integration with CXone, UCaaS, CRM, and carrier networks. Implement system patches, updates, and failover testing. Collaborate on capacity planning, system redesigns, and feature enhancements. Qualifications 5+ years of experience in Asterisk and SIP-based telephony environments. Expertise in SIP, RTP, codecs, and firewall traversal for VoIP. Linux CLI proficiency and experience with tools like FreePBX, Kamailio, or FreeSWITCH. Skilled in troubleshooting complex call flows and quality issues. Familiarity with hospitality, enterprise, or multi-tenant VoIP environments. SIP infrastructure certifications or networking credentials preferred (e.g., CCNA Voice).

Sales Strategy & Execution: - Meet or exceed monthly and quarterly sales targets through effective B2B outreach. - Conduct product demos and pitch solutions around VoIP calling, SIP trunking, cloud telephony, virtual numbers, etc. Provident fund Health insurance

Responsibilities: * New Acquisition and Filed Sales * Meet revenue targets through effective sales techniques. Health insurance Provident fund

Experience in designing; implementation; optimization; and maintenance of our voice communication systems. The ideal candidate will have extensive experience in VoIP; PBX systems; SIP trunking; and unified communications platforms; along with a deep understanding of both on-premise and cloud-based voice solutions. Experience in voice communications; with a focus on VoIP; PBX; SIP; and Unified Communications technologies. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Expertise in troubleshooting voice call routing issues; call quality problems; SIP trunking; and integration with other systems. Strong experience with voice network architecture; including call flows; numbering plans; and voice routing. Solid understanding of network fundamentals (TCP/IP; DNS; DHCP; VLANs) and how they relate to voice and multimedia communications Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Primary skills Experience in designing; implementation; optimization; and maintenance of our voice communication systems. Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Secondary skills Proven ability to manage and support mission-critical voice systems and services with a focus on reliability and performance. Collaborate with cross-functional teams to design and implement solutions that integrate voice systems with other business-critical applications and services.

Key Result Areas/Accountabilities Budgeting Strategy and forecasting Fiscal budget forecasting for Core based on inputs from various stakeholders viz. Business, Marketing, COG, Radio Planning and Enterprise. Long Range Planning (LRP), annual and quarterly capex budgeting strategies for Core domain. Capex budget finalisation for the year, present annual budgets to CXOs. Review budget requests for approval. Prioritization and allocations based on criticality across sub domains and circles. Finalisation of capacity, coverage targets, KPIs, deliverables for Core. Forecast future budget needs and quarter-wise refresh cycles. Interfacing with the finance team for available budget and further execution. Budget control and cost efficiency Regular monitoring of budget release v/s spend. Post budget approval, execution of budget - involvement in various stages of execution, resolving issues in the process, managing budget shortfalls. Estimate QoQ capex savings due to various cost-effective measures in coordination with cross functional teams. Monitoring reusability of inventory Ensure cost effective network solution Core Competencies, Knowledge, Experience Technical Skills Network Understanding: A solid grasp of telecommunications networks, especially mobility network (2G/4G/5G) Core and cloud networks. A thorough understanding of cloud infrastructure and various enterprise solutions like CPaaS, U/CCaaS, IoT, SIP Trunking, SDWAN, Private 5G etc. Data Analysis: Proficiency in data analysis tools (e.g., Excel, Python) to extract insights from large datasets. Technical Writing: Ability to create clear and concise documentation, reports, and presentations. Problem-Solving: Strong analytical and problem-solving skills to identify and resolve technical issues. Technical Tools: Extensive experience in leveraging MS Office Suite (Excel, PowerPoint, Word) and SAP for data analysis and reporting, Soft Skills Communication Skills: Effective written and verbal communication skills to convey complex technical information to both technical and non-technical audiences. Attention to Detail: Meticulous attention to detail to ensure accuracy in data analysis and report generation. Schedule Management: Ability to prioritize tasks and meet deadlines efficiently. Adaptability: Flexibility to adapt to changing business requirements and technological advancements. Must have technical / professional qualifications Engineering Graduate. Any industry grade certifications in Telecom Network, SAP are good to have. Years of Experience Min 6 Years

Manage and configure Oracle SBC (Session Border Controllers) for voice network security. Handle SIP trunking, call routing, and troubleshooting.

Airtel is hiring for Account Manager (B2B/ Corporate Sales) Location- Raipur, Bhilai Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Profile: Min Qualification: Any Graduate with min 1 yr of exp in b2b sales experience. Candidates from telecom / local ISP (internet service providers) is preference.

Advantal Technologies is seeking skilled Java Developers with Microservices, Spring Framework with DevOps capabilities & hands-on experience in on-premises setup and telecom technologies like SIP and VoIP, Exp:2-4 yrs, Share resume to hr@advantal.net

Role & responsibilities Please find the JD for your reference - Job Description Job Title : Account Manager Function: Emerging Business Location : PAN India Reporting to: ZSM Skill: B2B sales(Field work) About Bharti Airtel Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 16 countries across South Asia and Africa. Airtel provides GSM, 3G, 4G LTE and VoLTE mobile services, fixed line broadband and voice services depending upon the country of operation. Airtel had also rolled out its VoLTE technology across seven telecom circles namely Mumbai, Maharashtra and Goa, Madhya Pradesh, Chhattisgarh, Gujarat, Andhra Pradesh & Telangana, Karnataka, Tamilnadu and Kolkata in India and should roll out the technology in rest circles by end of March 2018.[6] It is the largest mobile network operator in India and the third largest in the world with over 386 million subscribers. Job Description Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Preferred candidate profile Women Candidate Perks and benefits Incentive/PUA/Travel allowance/Meal allowance

Hiring a Telephony & CCaaS Integration Engineer to lead on-prem integrations with Genesys, RingCentral & Ozonetel. Must have SIP/VoIP, APIs, SBCs & Asterisk/FreeSWITCH expertise. Work with AI & backend teams to deliver end-to-end voice solutions.

Define and own the end-to-end architecture for SIP trunking, routing, and calling plan services. Establish routing strategies for Least Cost Routing (LCR), redundancy, and carrier optimization. Lead capacity planning and carrier interconnect design to support global scale. Drive adoption of best practices for SIP routing resiliency, failover, and codec optimization. Hands-On Engineering, Automation & Microservices Actively contribute to the design, coding, and deployment of Spring Boot microservices for voice provisioning, routing management, and real-time monitoring. Develop and maintain REST API endpoints and workflows for SIP trunk onboarding, routing updates, and calling plan automation. Implement event-driven architecture (Kafka, RabbitMQ, etc.) to publish real-time call quality and operational events for analytics. Build automation scripts, pipelines, and integrations to reduce manual intervention in voice operations. Voice Observability & Analytics Define key voice performance indicators (MOS, jitter, packet loss, call setup times) and ensure accurate telemetry collection. Develop analytics dashboards and data pipelines for internal operational teams and customers. Set standards for alerting, SLA reporting, and proactive incident detection. Technical Leadership & Mentorship Serve as the technical authority for SIP routing, voice automation, and microservices design. Mentor engineers in voice architecture, coding best practices, and automation frameworks. Influence product and engineering roadmaps to ensure alignment with long-term platform goals. Testing & Quality Standards Set testing and validation strategies for all voice-related services, including failover, routing logic, and interoperability. Code and maintain test automation using tools such as SIPp, custom scripts, and CI/CD integration. Drive continuous improvement in QA, monitoring, and deployment processes. Required Skills & Experience 10+ years in telecommunications engineering, with extensive experience in SIP routing, SIP trunks, and global calling plans. Proven track record as a technical leader or architect in large-scale voice service deployments. Expert-level knowledge of SIP call flows, routing algorithms, and carrier interoperability. Strong hands-on experience with Spring Boot microservices, Java coding, and event-driven architectures. Proficiency in REST API design for telecom provisioning and automation. Deep understanding of telecom protocols (SIP, RTP, WebRTC) and media negotiation. Experience in voice analytics, metrics pipelines, and dashboard integration. Familiarity with testing and automation tools (SIPp, scripting in Python/Bash/Java). Strong coding, debugging, and performance optimization skills for real-time voice systems. Exceptional communication and stakeholder management skills, with the ability to influence technical direction at the organizational level. Preferred Skills Experience with cloud-based voice platforms (e.g., Webex Calling, Broadsoft, Twilio, Zoom Phone, AWS Chime, Teams Direct Routing). Knowledge of CI/CD pipelines for telecom applications. Familiarity with cloud infrastructure (AWS, GCP, Azure) for hosting and scaling voice services. Understanding of security best practices in SIP and VoIP, including encryption, fraud prevention, and compliance requirements. Experience integrating voice automation workflows with OSS/BSS systems and customer portals.