ServiceNow ITSM Developer (Employee Center Pro)

In Time Tec

Job Overview:

Responsibilities:

• Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
• Develop and enhance Employee Center Pro experiences, including landing pages, topic pages, catalog items, and guided journeys.
• Build intuitive Service Portal and Agent Workspace features to improve user experience.
• Work with stakeholders to design taxonomy, content delivery, and knowledge management in Employee Center Pro.
• Configure and implement navigation, targeted campaigns, and audience-based content visibility.
• Develop scripts, workflows, Flow Designer actions, and UI policies to automate ITSM processes.
• Integrate Employee Center Pro with HR, IT, and other enterprise services for a single unified portal.
• Support upgrades, platform health checks, and ensure compliance with best practices.
• Create reports and dashboards to track ITSM and Employee Center adoption metrics.
• Collaborate with cross-functional teams in an agile environment to deliver business requirements.

Required Qualifications

• 3–5 years of hands-on ServiceNow development experience.
• Strong knowledge of ITSM modules (Incident, Change, Problem, Request, CMDB).
• Hands-on experience with Employee Center Pro – including page configuration, taxonomy, and personalization.
• Proficiency in JavaScript, Glide APIs, Flow Designer, and UI Builder.
• Experience developing in Service Portal and Agent Workspace.
• Understanding of content delivery, knowledge management, and audience targeting in Employee Center.
• Strong problem-solving skills with ability to troubleshoot and resolve platform issues.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification (required or in progress).
• ServiceNow Certified Implementation Specialist – ITSM or Employee Center certification.
• Experience with HRSD or CSM modules for broader portal use cases.
• Familiarity with CSDM framework and CMDB data modeling.
• Prior experience in global enterprise ServiceNow implementations.

How You’ll Grow at In Time Tec

In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career.   
  Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a “One Team”. 

We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. 

Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more aboutLife at In Time