ServiceNow ITOM Developer

Role & responsibilities

• ITOM Implementation:

• Design and implement ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management, to gain comprehensive visibility into our IT environment.
• Configure MID Servers and integrate them with diverse network devices, servers, and applications for automated asset discovery.
• Define and deploy service maps to visualize relationships between IT components and ensure proactive incident management.

• AIOps Integration:

• Evaluate and implement AI-powered ITOM tools and functionalities to automate IT operations and optimize resource utilization.
• Build workflows and automations leveraging anomaly detection, root cause analysis, and predictive maintenance capabilities.
• Develop custom dashboards and reports to provide actionable insights for efficient problem resolution and performance optimization.

• Technical Expertise:

• Possess in-depth knowledge of ServiceNow ITOM modules, scripting languages (JavaScript, Jelly), and integration capabilities.
• Understand network and system administration principles with practical experience in device discovery and troubleshooting.
• Stay up-to-date with the latest advancements in AIOps and its integration with ServiceNow.

• Collaboration and Communication:

• Collaborate effectively with IT operations, network, and application teams to understand requirements and design optimal ITOM solutions.
• Communicate technical concepts clearly and concisely to various stakeholders, ensuring alignment and buy-in.
• Document configurations and procedures for future reference and knowledge sharing.

Preferred candidate profile

7+ years of hands-on experience in ServiceNow ITOM implementations.

• Strong expertise in:
  
• Discovery
• Service Mapping
• Event Management

• Proficient in JavaScript, Jelly scripting, and API integrations.
• Experience with MID Server configuration and troubleshooting.
• Good understanding of networking protocols, server infrastructure, and IT operations.
• Certified ServiceNow Administrator (CSA).
• Certified Implementation Specialist Discovery or Service Mapping.
• Excellent problem-solving, debugging, and analytical skills.
• Experience with AIOps, ML-based analytics, or predictive maintenance tools.
• Familiarity with CMDB health and governance frameworks.
• Exposure to cloud environments (AWS, Azure, GCP) and discovery in hybrid setups.
• Knowledge of ITIL v4 or other ITSM/ITOM best practices.
• Experience with ServiceNow integrations (like SolarWinds, AppDynamics, Zabbix, etc.).
• Prior involvement in Agile or DevOps environments.