ServiceNow ITOM Developer

Required Technical and Professional Experience

• Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary.
• With 6 to 8 years of experience in ServiceNow development with specific focus on Discovery, Service mapping and event management,
• Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP). Experience with configuring various authentication mechanism, customizing the OOTB discovery pattern based on the need and good understanding on the OOTB Patterns. Able to analyze discovery related issues ( Including MID Server related issues). Good with Shell Scripting and Unix/Linux commands)
• Experience with Integrating External Sources (Dynatrace, Solar winds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management. Good understanding on Event Correlation and Alert Grouping.
• Experience with Configuring Service Maps based on Top-down approach, Dynamic CI Approach. Good knowledge on Service Operating Workspace and Service Dashboard. Configuration of Impact Rules in Service Maps. Good understanding of MID Server architecture and able to troubleshoot Discovery related issues.

Preferred Technical and Professional Experience:

• Certification CIS Discovery, CIS Event Management or CIS Service Mapping, CIS – AiOps