Servicenow Developer

Position Duties/ResponsibilitiesHands on experience with client scripts and business rules.Implementation, administration, and support of the ServiceNow platformUI Actions UI policy Access Control Lists, etc. Overview of integration: - LDAP integration and Workday integrationConfigure Workflow, Application UI and Customize ServiceNow applicationsPerform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation content, Java Script and modifications to existing workflows.Facilitate roll out of new applications and modules in ServiceNow ITSM i.e., DevOps, Change Management, Incident Management, Problem Management, Request Management, etc.Identify system deficiencies, recommend solutions as a trusted advisor to clients.Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operationsEnsure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducibleEnsure tool configuration consistency across development, testing and production environmentsUse of Record producers to create case ticketsStrong hands-on Service Now admin/maintenance activitiesBuild and manage knowledge articles for various audience criteria in the systemDesign reports and dashboard on ServiceNow usage, SLAs and other key process metrics to drive efficiencies.ITSM, DevOps, Change Management, Incident Management, Problem Management, Request Management, Digital Portfolio Management, DevOps Change Velocity.

Required Technical And Professional Expertise

ServiceNow Certified System AdministratorBachelor degree in Computer Science, IT, Engineering, or related technical discipline.2+ of experience with ServiceNow in an enterprise environmentExperience with the ServiceNow HR Service Delivery applicationKnowledge of HR function, processes, and best practicesKnowledge of Case Management, Knowledge Management best practices and designMandatoryProven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areasExperience working with ServiceNowUnderstanding of the project delivery lifecycle and processesPractical experience in creation or modification of the relevant ITSM toolset componentsStrong interpersonal skills with the ability to work well with all levels of staffConsultative and analytical approachReal world exposure to cloud technologies and S-a-a-sExperience implementing ServiceNow Service Catalog and CMS (Content Management System)Design a company-wide service catalog that offers a collection of servicesPresent a customized UI for a knowledge base