Servicenow Developer

We are seeking an IT Operations Management administrator/ ServiceNow Developer to join our team at Marsh McLennan. As an ITOM admin at Marsh McLennan, you will be responsible for supporting, developing, and maintaining the integrations and applications within ITOM that enhance our IT infrastructure, operations and services both on-prem & in the cloud. You will work collaboratively with cross-functional teams to deliver high-quality software solutions that meet business requirements and improve user experience.

Responsibilities

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Role & responsibilities

• Build and customize solutions across ITSM, ITOM, Security Incident Response, Software asset Management, and Hardware Asset Management
• Configure and customize the ServiceNow ITOM suite, including ServiceNow Discovery, Service Mapping, CMDB, and CSDM
• Develop and configure workflows, business rules, UI policies, client scripts, and integrations
• Ensure high-quality coding standards, maintainability, and compliance with best practices.
• Investigate, diagnose, and resolve issues as reported by customers or automated alerts
• Work closely with cross-functional teams, senior developers, and architects to refine technical approaches and system architecture to ensure successful delivery of ServiceNow solutions
• Develop and maintain technical documentation for ITOM solutions implemented.
• Troubleshoot and resolve technical issues related to ITOM processes and systems.
• Participate in code reviews, knowledge-sharing sessions, and technical workshops.
• Help define best practices for module development in a high-compliance regulated setting

What you need to have:

• 3 years of experience as a ServiceNow Developer , including hands-on module development and scripting, with a focus on ServiceNow ITOM solutions for Cloud (AWS/Azure/GSC) and On-Premise
• Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, ITSM, and CSDM
• Experience with ITIL practices and frameworks
• Proficiency in JavaScript, Glide, and related ServiceNow development tools.
• Ability to work in a collaborative, fast-paced environment with a strong growth mindset

Preferred candidate profile

What makes you stand out:

• 3-7 years of experience in developing custom modules or integrations on the ServiceNow platform.
• Strong understanding of ITSM (Information Technology Service Management) principles and practices.
• Proficiency in scripting languages such as JavaScript or Python for automation tasks.
• Experience working with cloud platforms like AWS or Azure Cloud Services (GSC
• ServiceNow certifications (CSA, CIS-Discovery, CIS-Service Mapping, etc.) are a plus.
• ServiceNow Application Portfolio Management (APM) experience
• Experience working in or with regulated industries such as insurance, healthcare, or finance
• Exposure to Agile methodologies and CI/CD practices within ServiceNow environments.
• Strong problem-solving skills and a passion for building scalable enterprise solutions.
• Experience with writing and executing tests with the Automated Test Framework