ServiceNow Developer - ITOM Visibility & CMDB - Senior Consultant - L3

The role of Senior Developer in ITOM Visibility & CMDB at our organization requires an accomplished individual with hands-on expertise in ServiceNow ITOM Visibility and CMDB. As a Senior Developer, you will be responsible for designing, developing, and implementing ServiceNow ITOM modules focusing on Discovery, Service Mapping, and CMDB. It is essential to build and maintain accurate, automated CMDB population through Discovery and integration with various sources such as infrastructure, cloud, network, and third-party systems. Your role will involve architecting, configuring, and supporting MID Servers, event management rules, probes, sensors, and automated workflows. Ensuring CMDB data integrity, normalization, reconciliation, and conducting ongoing health assessments and audits will be a key responsibility. Troubleshooting and resolving issues related to ITOM, Discovery, Service Mapping, and CMDB modules will also be part of your duties. Collaborating closely with IT, infrastructure, application, and business teams throughout project lifecycles is crucial for successful project delivery. You will also mentor junior developers, share technical expertise within the delivery team, and produce comprehensive technical documentation and implementation roadmaps. To excel in this role, you should have at least 5-8 years of hands-on ServiceNow development experience with a proven track record in ITOM, Discovery, Service Mapping, and CMDB project delivery. Possession of ServiceNow ITOM-related certifications, such as Certified Implementation Specialist - ITOM, Discovery, Service Mapping, is mandatory. Deep practical knowledge of ServiceNow ITOM suite, MID Server configuration, scripting languages (JavaScript, Glide), Flow Designer, system integrations, and a good understanding of cloud, on-premise, and hybrid infrastructure are essential technical skills. Experience in delivering multiple ITOM and CMDB projects in a client-facing or complex enterprise environment is required. Additionally, soft skills such as effective communication, collaboration, and knowledge sharing are highly valued. Preferred qualifications include additional ServiceNow certifications, experience in integrating ServiceNow ITOM with monitoring tools, and familiarity with cloud platform integrations. The position is based in Hyderabad, NCR, Mumbai, or Bangalore. NTT DATA Business Solutions is a rapidly growing international IT company and a leading SAP partner. We offer end-to-end services ranging from business consulting to SAP solution implementation, hosting, and support. If you have any questions regarding this job opportunity, please reach out to our Recruiter, Pragya Kalra, at Pragya.Kalra@nttdata.com. Join us and be a part of transforming SAP solutions into value.,