ServiceNow Developer

Infosys

3 - 6 years

3 - 7 Lacs

pune chennai bengaluru

Posted:8 hours ago| Platform:

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Skills Required

servicenow hrdc itom

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

ServiceNow ITOM

Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions.
Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management.
Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIS.
Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information.
Integrate ServiceNow with other internal and external data sources.
Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.

Preferred Certifications

ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable
Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS) with ITSM/HRSD or ServiceNow Certified Application Developer (CAD) certification
Experience with Agile development methodologies is a plus

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