Servicenow Developer

Job Title: ServiceNow Developer

We are seeking a highly skilled and experienced ServiceNow Developer to join our team. The ideal candidate will have deep expertise in ServiceNow development and administration, strong knowledge of ITIL processes, and hands-on experience with CMDB and process consulting. This role involves advanced troubleshooting, platform optimization, and collaboration with cross-functional teams to ensure seamless service delivery and platform stability.

Key Responsibilities:

• Provide support for ServiceNow platform issues, including root cause analysis and permanent fixes.
• Develop and maintain custom applications, workflows, and integrations within ServiceNow.
• Collaborate with process consultants to align platform capabilities with ITIL best practices.
• Manage and optimize ensuring data integrity and alignment with configuration management processes.
• Lead technical discussions and provide guidance.
• Work closely with project managers to support ServiceNow-related project deliverables.
• Perform impact analysis and implement changes following change management protocols.
• Monitor platform performance and implement proactive measures to ensure high availability.
• Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills & Qualifications:

• Proven experience in ServiceNow development and administration (minimum 4 years).
• Strong understanding of ITSM and ITIL frameworks.
• Hands-on experience with CMDB design, implementation, and maintenance.
• Experience in process consulting and aligning technical solutions with business processes.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
• Excellent troubleshooting and analytical skills.
• Strong communication and stakeholder management abilities.
• ServiceNow certifications (CSA,CAD, ITSM, etc.) are highly desirable.