Service Manager

Outlet Management:

Position: Service Manager

Location: Koduvally, Calicut

Experience Required: 5+ years

About Fixail Care: Fixail Care is an authorized service center for renowned brands like LG. We are committed to delivering exceptional customer service and high-quality repairs for a wide range of home appliances. Our service centers are equipped with state-of-the-art tools and staffed by skilled professionals.

Job Summary: We are seeking an experienced and dynamic Outlet Manager to lead our LG Authorized Service Center. The ideal candidate will have a strong background in the service field, excellent communication skills, and proven management abilities. The Outlet Manager will oversee daily operations, ensure customer satisfaction, and manage a team of service professionals.

Key Responsibilities:

• Oversee day-to-day operations of the LG Authorized Service Center.
• Ensure the outlet meets performance targets and customer satisfaction standards.
• Conduct daily closing activities and ensure accurate record-keeping.

- Team Management:

• Lead, motivate, and manage a team of service professionals.
• Conduct regular team meetings and training sessions to enhance skills and knowledge.
• Handle staffing issues, including hiring, scheduling, and performance evaluations.

- Customer Service:

• Address customer inquiries and complaints promptly and professionally.
• Ensure high levels of customer satisfaction by delivering quality service and repairs.
• Maintain a customer-first approach in all interactions.

- Operational Efficiency:

• Monitor and manage inventory levels, ensuring the availability of necessary parts and tools.
• Implement efficient processes and workflows to optimize service delivery.
• Collaborate with brand representatives to ensure compliance with standards and protocols.

- Communication:

• Maintain clear and effective communication with customers, team members, and brand representatives.
• Provide regular reports on outlet performance to senior management.
• Foster positive relationships with customers and stakeholders.

- People Management:

• Develop and implement strategies to enhance team productivity and morale.
• Address any personnel issues and create a positive work environment.
• Ensure compliance with company policies and procedures.

Qualifications:

• Minimum of 5+ years of experience in the service field, preferably in a managerial role.
• Strong communication and interpersonal skills.
• Proven ability to manage and lead a team effectively.
• Excellent problem-solving and organizational skills.
• Knowledge of the home appliance service industry is highly desirable.
• Experience with day-to-day closing activities and operational management.

Fixail Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Experience:

• Management: 1 year (Preferred)

Work Location: In person