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N Consulting Global
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Service Desk & Deskside Engineer

Service Desk & Deskside Engineer

N Consulting Global

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

service desk consulting remote desktop active directory problem management incident management issue resolution troubleshooting monitoring technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Desk Deskside Engineer at N Consulting Ltd | Jobs at N Consulting Ltd

As per market rate

November 14th, 2025

Job title: Service Desk Deskside Engineer

Job location: Amsterdam, Netherlands,

Job type: Permanent

Job mode: Onsite

Language: Dutch language proficiency will have added advantage

JD:

Job Title: Service Desk Deskside Engineer

Primary Skills:

Experience:
Minimum of 3 years of experience in Service Desk operations, providing support to end-users in a corporate environment.
Communication Skills:
Excellent communication and conversation skills in English with a Versant Score of 70 or equivalent, enabling effective interaction with end-users.
ITSM Knowledge:
Good understanding of Incident, Service Request, Change, and Problem Management processes, with the ability to effectively manage Service Desk activities.
Incident Management:
Proficient in logging, triaging, and resolving incidents, service requests, and problems in ITSM tools, ensuring adherence to SLAs.
Ticket Management:
Skillful in tracking and monitoring tickets, assigning them to relevant teams, and ensuring timely resolution within SLAs.
Documentation:
Strong documentation skills to maintain technical documentation, process documents, ticket status updates, and knowledge base articles.
Technical Skills:
Knowledgeable in troubleshooting desktop applications, network issues, printer problems, Active Directory, O365, and email-related issues, Microsoft Intune , MAC, jamf knowledge.
O365 Products:
Proficient in Microsoft Office 365 products, including configuration and troubleshooting.
Remote Assistance:
Ability to provide remote assistance to end-users using Remote Desktop tools, resolving technical issues efficiently.
Vendor Management:
Experience and skills in vendor management, coordinating with external vendors for issue resolution and service delivery.
ITSM Tool:
Proficient in using ServiceNow ITSM tool for incident management and service request execution.

Soft Skills:

Customer Handling:
Excellent customer handling skills, with a focus on delivering high-quality service and support to end-users.
Adaptability:
Ability to handle unforeseen situations and adapt quickly to changing environments or user needs.
Acceptance and Understanding:
High level of acceptance and understanding in dealing with end-users, their queries, and various situations that may arise.

Certifications:

ITIL Certification:
Candidate to be ITIL certified, demonstrating proficiency in IT Service Management practices.

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