Service Desk Analyst

Infios

2 - 4 years

4 - 6 Lacs

hyderabad

Posted:9 hours ago| Platform:

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Skills Required

it support operating systems microsoft azure it service desk problem management technical support service desk itsm vpn written communication it infrastructure services onboarding windows operating system slas communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Providing daily IT support and addressing technical inquiries.
Assisting users via phone, email, and other communication channels.
Resolving incidents and fulfilling service requests efficiently.
Escalating unresolved issues to appropriate support teams.
Taking ownership of incidents and ensuring timely resolution within defined SLAs.
Collaborating with teams on problem management and change implementation.
Utilizing ITSM tools to log, prioritize, and manage tickets in alignment with ITIL best practices.

What you bring to the team:

Minimum 2-4 years of experience in a service desk or technical support role (preferred).
Hands-on experience with Microsoft Azure.
Strong working knowledge of Windows operating systems, Microsoft 365 applications, and IT infrastructure services.
Familiarity with user administration tasks such as onboarding and password resets.
Good understanding of remote access technologies, including VPN.
Experience working in multicultural and geographically distributed teams.
Foundational knowledge of ITIL frameworks and awareness of IT security and data protection principles.
Proficiency in English (minimum B1 level).
Flexibility to work from the office when required.
Willingness to travel within regional business units.
Excellent verbal and written communication skills.

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