Service Desk Analyst

Arrivia

3 - 4 years

5 - 6 Lacs

mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

service desk active directory manager technology incident management service desk analyst account management customer service troubleshooting directory services mac os

Work Mode

Work from Office

Job Type

Full Time

Job Description

What Youll Do

As a Service Desk Analyst, you\u0027ll be the first point of contact for all technical issues and requests. You will be a crucial part of our IT team, providing exceptional customer service and ensuring our employees can do their best work. Your day-to-day responsibilities will include:

Providing first-level support
for all technical incidents and service requests through phone, email, text, and walk-ups.
Troubleshooting connectivity issues
for our remote users, ensuring they stay connected and productive.
Using our Incident Management System
to log, track, and resolve issues efficiently.
Applying your knowledge
of Operating Systems (Windows 11, Mac OS, Windows Server) and Directory Services (Azure Active Directory) to quickly resolve customer issues.
Managing corporate endpoint devices
using Microsoft Azure services like Intune, AutoPilot, and Endpoint, as well as JAMF for Mac OS.
Assisting with user account management
across multiple corporate environments.

What You\u0027ll Bring

Experience:
At least 3-4 years of enterprise-level Service Desk experience.
Technical Skills:
Experience with troubleshooting connectivity issues for remote users and a strong understanding of technical issue analysis, testing, and resolution.
Communication Skills:
Excellent verbal and written communication, with the ability to explain complex technical issues in a clear, non-technical manner.
Certifications:
While not required, certifications such as
COMPTIA A+, Network+, Server+, Security+
, or
Microsoft Windows 10, Azure AZ-900
are a plus.
Problem-Solving:
The ability to think clearly and solve problems under pressure.
Self-Motivation:
A proactive and dynamic approach to your work, with the ability to work independently.
Schedule:
9 AM to 6 PM IST and weekends on a rotational basis.

More Jobs at Arrivia

Travel Sales Specialist

Mumbai

2.0 - 7.0 yrs

INR 1 - 5 Lacs

Platform Engineer

mumbai

2.0 - 7.0 yrs

INR 4 - 9 Lacs

Service Desk Analyst

mumbai

3.0 - 4.0 yrs

INR 5 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.