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M/S Agni Services
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Service Coordinator

Service Coordinator

M/S Agni Services

0 years

1 - 2 Lacs

guwahati assam

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

microsoft word english microsoft office in-person communication skills time management

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a dedicated and organized Service Coordinator to join our team. This role is non-sales and focuses on coordinating service operations, managing technical staff, and ensuring client satisfaction through effective communication and prompt problem-solving.

Key Responsibilities:

Communicate with clients to understand their service needs and ensure timely resolution
Coordinate and assign tasks to engineers and technical support staff
Follow up on service requests and ensure completion within the defined timelines
Act as the communication bridge between clients and technical teams
Maintain proper documentation of service activities, client feedback, and engineer schedules
Respond to client queries in a solution-oriented and professional manner
Ensure high levels of customer satisfaction through effective communication and service delivery
Monitor and report daily, weekly, and monthly service status updates
Support internal team operations to improve service efficiency and quality

Requirements:

Excellent verbal and written communication skills
Fluency in English, Assamese, and Hindi is mandatory
Proven ability to handle multiple clients and coordinate with various teams
Strong organizational and time management skills
Basic knowledge of service workflows and technical coordination
Prior experience in service support or coordination preferred
Proficient with MS Office (Word, Excel, Email)

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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