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Sone India
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Service Coordinator

Service Coordinator

Sone India

0 - 1 years

1 Lacs

ahmedabad

Posted:13 hours ago| Platform:

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Skills Required

service coordination technical service customers service service management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview
As a Service Coordinator, youll act as a vital bridge between customers and our technical service teamsensuring efficient, timely, and customer-friendly service operations.Key Responsibilities- Receive and manage service requests via phone, email, or in-person visits.- Communicate effectively in Marathi, while also being comfortable in Gujarati and English.- Arrange onsite visits by technicians, confirm appointments, and follow up on service execution.- Log service details, report issues, and maintain accurate documentation of each service case.- Assist with spares ordering and coordinate internal follow-ups.- Escalate critical technical issues or delays to senior staff proactively.- Collect and relay customer feedback on service quality and satisfaction.- Handle service reports, quotations, and ensure records are up to date in internal systems.Required Profile- Graduate (any discipline).- Freshers welcome.- Fluent in Marathi and working knowledge of Gujarati and English.Soft Skills:- Excellent communication and interpersonal abilities.- Strong organizational and multitasking capabilities. - Problem-solving mindset and customer-centric attitude.

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Service Coordinator