Senior System Administrator/ System Administrator

Designation: Senior System Administrator/System Administrato

Department: Information Technology

Reporting To: Manager - System Administrator

Location: Pune, Work from Office

Job Type: Full Time, Permanent

Shift: US Shift / India Night Shift

Role Overview:

A Senior System Administrator/System Administrator is responsible for managing, maintaining, and optimizing an organizations IT infrastructure, including servers, networks, and critical applications. They oversee system performance, implement security measures, troubleshoot complex technical issues, and ensure high availability and reliability of IT services. Additionally, they mentor junior administrators, lead infrastructure projects, and collaborate with cross-functional teams to support business continuity and growth.

Job Responsibilities:

• Expertise in routers, switches, Access Points and firewall settings
• Managing IT helpdesk ensuring timely service delivery to internal clients
• Configuring and managing printer, email accounts and OS installations
• Creating and managing windows servers. Users and groups management.
• Provide technical and operational support to other departments and teams as required in support of business objectives
• Expertise in patching and software Upgrades
• Troubleshooting and PC Hardware knowledge
• Acts as a primary escalation point for Tier I\2 system administrators and engineers in remediating service requests and incidents, for both customers and internal operations.
• Primarily focused on assisting with the troubleshooting of various issues, service requests or incidents
• regarding networks, servers, end points, and user needs.
• Responsible for monitoring all networks, servers and building control systems
• Acts as first responder and POC to alerts and outages
• Act as POC for all local ISP, power, and IT related vendors
• Install, configure, and provide subject-matter expertise on the various systems and appliances
• Put together project files in a timely manner and provide project management services when appropriate.
• Create and maintain detailed documentation
• Participate in an on-call rotation with other members of Service Desk and Infra teams.
• Provide weekly metrics, updates, and health reports to Manager
• Strong understanding and troubleshooting of DNS and NFS, SMTP, HTTP, TCP/IP, VMware Horizon client, Domain Controller.

Job Requirements:

• Should have a minimum of 2 6 years of experience in system administration, including managing Windows and/or Linux server environments.
• Prior experience working with virtualization technologies (VMware/Hyper-V) and cloud platforms (AWS, Azure, or GCP) is required.
• Strong knowledge of networking concepts, firewalls, security protocols, and system monitoring tools.
• Hands-on experience with backup/recovery solutions, disaster recovery planning, and patch management.
• Should have strong troubleshooting, incident management, and performance tuning expertise.
• Knowledge of IT security compliance standards and best practices.
• Strong oral and written communication skills (English).
• Excellent documentation and technical reporting skills.
• Ability to multi-task, prioritize, and mentor junior administrators when required.

Education & Certification Requirements

• Graduate and/or Postgraduate degree