Senior Support Engineer Net Banking (JAVA FEBA)

As a Senior Support resource at our company, you will be responsible for managing and providing advanced technical support for FEBA Retail Internet Banking, Corporate Internet Banking, and Etax applications (L2/L3). You will be resolving complex issues by analyzing logs, tables, coordinating with vendors, and guiding L2/L1 teams. Monitoring system performance, proactively addressing issues to ensure availability and reliability will also be part of your role. Key Responsibilities: - Ensure closure of VAPT, AppSec, Compliance, IS Audit items within defined TAT - Act as the primary escalation point for complex issues, maintaining stakeholder communication - Diagnose, prioritize, and resolve incidents; document resolutions and preventive measures - Collaborate with infra, dev, and third-party teams during incident resolution - Analyze recurring issues for root cause and recommend improvements - Participate in change management and post-deployment support activities - Maintain technical documentation, guidelines, and knowledge base - Generate reports on support metrics and communicate to management - Liaise between support team, IT Ops, and business clients for issue status - Ensure SLAs are consistently met and tasks are well coordinated - Mentor junior staff and promote best troubleshooting practices - Contribute to quality initiatives and continual improvement processes Qualifications Required: - Java, J2EE, FEBA framework, Oracle 19c, Unix/AIX, SDLC, WebSphere, JBoss, Tomcat, IHS, Finacle FEBA FSDP, Eclipse, Web Services, HTML5, Bootstrap, Version Control, Ticketing Tools - Educational Qualification: B.E. / M.C.A. / M.Sc. (IT) - Project Management Knowledge of SDLC and Change Management processes In this role, you will play a crucial part in ensuring the smooth operation and support of our critical banking applications. Your expertise in technical troubleshooting, collaboration with cross-functional teams, and dedication to continuous improvement will be key to your success. Join our team and make a difference in the world of Net Banking Support. Posted on: July 09, 2025 Experience Level: Senior Contract Type: Full-time Department: Net Banking Support,