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Snow Planet
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Senior ServiceNow Developer

Senior ServiceNow Developer

Snow Planet

6 - 8 years

8 - 10 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

automation backend django debugging javascript problem management data structures workflow business rules python

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced

Full Stack ServiceNow Platform Developer

with strong expertise in

AI/ML integration

to advance our enterprise IT solutions. This role focuses on

designing, developing, and automating ITSM and ITOM workflows

on ServiceNow, while embedding

AI-driven capabilities

for predictive analytics, intelligent routing, and decision-making.

The ideal candidate will bring

hands-on ServiceNow development experience

, strong full-stack skills, and proven expertise in

integrating AI/ML models and automation

into enterprise workflows.

What you get to do in this role:

Lead
ServiceNow development
across frontend and backend components with advanced debugging and optimization.
Design and configure
ITSM/ITOM modules
(Incident, Change, Request, Problem, Event Mgmt, CPG, Certificate Mgmt, Discovery).
Build and automate workflows using
Flow Designer, Integration Hub, Client Scripts, Business Rules, and Virtual Agent
.
Implement
Now Assist
and
Conversational AI/Virtual Agent
to enhance self-service and reduce manual workload.
Develop and maintain
AI-driven observability solutions
, deriving insights from logs, metrics, and traces.
Create
REST/SOAP API integrations
between ServiceNow and external AI/ML platforms, observability tools, and enterprise apps.
Design
end-to-end workflows
across IT infrastructure domains (Network, Applications, Security) enhanced by AI capabilities.
Manage
CMDB data models and relationships
to support accurate AI-powered insights.
Automate data ingestion, event correlation, and AI-driven resolution workflows.
Ensure adherence to
ITIL best practices
and
enterprise security standards
in AI-enabled solutions.
Establish governance and transparency for
AI-driven decisions
.
Continuously enhance
ServiceNow performance, scalability, and automation accuracy
to drive ITSM effectiveness.

To be successful in this role you have:

6+ years of combined experience in
ServiceNow development
and
object-oriented programming (Java/JavaScript/Python)
.
Minimum 3 years of
hands-on ServiceNow development
experience.
Advanced proficiency in
JavaScript, Glide scripting, Business Rules, UI policies, and ServiceNow APIs
.
Strong knowledge of
data structures, design patterns, performance/scalability optimization
.
Experience with modern UI frameworks (Angular, React).
Practical expertise in
AI/ML model integration, AI Ops, and workflow orchestration with Agentic AI
.
Solid understanding of
ITIL processes
across Incident, Change, Request, and Problem Management.
Familiarity with
Cloud platforms (Azure/AWS)
and
AI/ML frameworks
(e.g., Azure OpenAI).
Proven experience integrating
external AI models
via REST/SOAP APIs.
Strong problem-solving and analytical skills to optimize ITSM/ITOM operations.

Qualifications

ServiceNow certifications
: CSA, CIS-ITSM, CIS-EM, CIS-Discovery (CTA preferred).
Full-stack skills:
React, CSS/SCSS, Python, Django, REST APIs
.
Hands-on with
AI/ML models, RPA tools, and predictive intelligence solutions
.
Familiarity with
ServiceNow ITOM, CMDB, and automation frameworks
for IT service optimization.

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