Senior Network Support Engineer

Required skills -

Fluent in English, both speaking and writing.

Excellent written and verbal communication skills.

Strong time management skills, results-focused, and a proactive nature.

Ability to learn quickly and to adapt easily to change.

B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+.

2-8 years of relevant experience in technical support/helpdesk role troubleshooting network and/or network security problems. Preferrably in Palo Alto or Juniper or Cisco TAC etc.

Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.

Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.

CCNA or similar certification.

Loactaion : Noida. Working from customer premises 24 X 7 ( Shift working )

Responsibilities:

As a Level 2 Product Support Engineer focused on networking, you serve as a key escalation point for complex technical issues that cannot be resolved at the first level.

You will provide in-depth troubleshooting and resolution for a wide range of network-related problems, including advanced connectivity issues, hardware diagnostics, and configuration challenges.

Your role is critical in bridging the gap between frontline support and the Support Engineering team, ensuring that escalated issues are handled efficiently and thoroughly.

In addition to resolving escalated tickets, you will collaborate closely with Support Engineering to escalate unresolved or systemic issues, contribute to root cause analysis, and help improve internal processes and documentation. This position requires strong technical acumen, excellent problem-solving skills, and a proactive approach to customer support.

Qualifications:

B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+