Senior IT Engineer

•  Administered Windows servers, Active Directory, Office 365, and domain policies for secure access management. •  Managed hardware and software installations across various systems. Provided remote support and troubleshooting for users. •  Design, implement, and maintain secure and scalable IT infrastructure (servers, networks, storage). •  Monitor system performance and ensure high availability and reliability Of all IT systems. •  Administer WindowsJLinux servers, Active Directory, DNS, DHCP, file systems, and backups. •  Perform patch management and OS/S0ftware upgrades to ensure system security and compliance. •  Implemented network segmentation, VLANS, to enhance security and optimize performant •  Managed Cisco/Juniper routers, switches, and firewalls for secure and efficient network traffic flow •  Troubleshoot connectivity issues and optimize network performance. •  Implement and enforce IT security policies, firewalls, antivirus solutions, and threat detection. •  Ensure compliance with industry standards (ISO 27001 •  Managed backups with tool like (Iperius and Windows backup server) and disaster recovery solutions to ensure business continuity and data integrity. •  Patch management and system updates across server and endpoint environments to ensure compliance and security. Designs and configures storage solutions (SAN, NAS, cloud storage) •  Designed, implemented, and maintained IT infrastructure to support 24x7 call center operations, •  Provided advanced troubleshooting and support for desktops, laptops, VOIP phones, headsets, and Other end-user devices. •  Monitored and optimized net-work performance (LAN, WAN, VPN, Wi-Fi) for high call quality and system availability. •  Ensured uptime Of CRM, dialer, ticketing tools, and workforce management systems used by call center agents, •  Administered Windows Servers, Active Directory, Office 365, and domain policies for secure access management. •  Handled IT escalations from LI /L2 teams, providing senior-level resolution for critical issues. •  Implemented and maintained data backup, disaster recovery, and security protocols to safeguard business Operations, Coordinated with vendors and service providers for ISP, telephony, and hardware,' software maintenance. Servers        Active directory     Network   AWS Services S3 storage        Cisco     Cisco switches    CRM     DHCP DNS      LDAP    Linux     Mac OS  Microsoft Exchange RAID      Sophos     SQL     Switches      Ubuntu VLAN         VOIP       centos      Shell Scripting    Gmail Firewall       Linux Servers  Windows 10 Windows 11 Desired Candidate profile: ·        Work Hours: Night Shift (IST)-6:00PM/6:30PM to 3:30AM/4:00AM, 5 days/week (Mon to Fri). ·        Exceptional communication and negotiation skills. Perks and Benefits   ·        Salary Best in Industry ·        Medical ·        Meal ·        Cab for Females ·        Recurring incentives