Senior Executive / Manager - Ecommerce Operations

Overview We are looking for a dynamic and detail-oriented Senior Executive / Manager E-commerce Operations to join our growing E-commerce team. Required Skills E-commerce operations, Order management, Marketplace coordination, Inventory management, Listing management, Pricing control, Return and refund handling, Dispatch coordination, Data analysis, Excel proficiency, Vendor communication, Logistics coordination, SLA management, Problem-solving, Team coordination Detailed Description Job Summary: We are seeking a highly driven and detail-oriented Senior Executive / Manager E-commerce Operations to join our fast-growing team at Zebronics. The ideal candidate will be responsible for handling the day-to-day operations across various e-commerce and quick commerce platforms. This includes order processing, inventory coordination, returns, and ensuring seamless backend execution to support our online sales. Key Responsibilities: Manage end-to-end order processing for online marketplaces (Amazon, Flipkart, Zepto, Blinkit, etc.) Coordinate with internal warehouse and logistics teams for timely dispatches Monitor and update product listings, stock availability, pricing, and offers Resolve operational issues such as order delays, return disputes, and escalations Maintain accurate reporting for returns, sales performance, and stock reconciliation Collaborate with marketplace account managers and internal stakeholders Drive process improvement and operational efficiency Ensure adherence to platform SLAs and compliance standards Key Skills Required: E-commerce operations, Order management, Marketplace coordination, Inventory management, Listing management, Pricing control, Return and refund handling, Dispatch coordination, Data analysis, Excel proficiency, Vendor communication, Logistics coordination, SLA management, Problem-solving, Team coordination, Quick commerce platforms, Hindi communication, Attention to detail, Process improvement, Platform compliance Requirements: Bachelor's degree or above (preferred in Business, Supply Chain, or related field) 4 to 6 years of experience in e-commerce or supply chain operations Strong working knowledge of e-commerce platforms (Amazon, Flipkart, Blinkit, Zepto, etc.) Excellent communication and coordination skills Proficiency in MS Excel and reporting tools Fluency in Hindi is mandatory Female candidates are preferred .