Senior Customer Support Executive

Netcore Cloud

1 - 2 years

3 - 4 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

ticketing excel linux agile dns incident management html troubleshooting jira customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible to get the issues raised addressed to the core and Customers can be sent out Campaigns successfully, Access Report without any challenges
Educating Customers to ensure comfort in the usage of Product/Utility Duties and responsibilities
Providing Support to Customers on their Queries Responsible for successful solving of Customer tickets and handling Chats or calls
Educating Customers to ensure comfort in usage of Product/Utilities
Understanding & responding to primary level customer queries / issues over Chat, phone or email / ticketing system Provide product trainings / demos to the customers Resolve customer issues and strive towards positive customer f/b Setup necessary configurations for our clients so that they use our product
Analyze and identify process changes or product enhancements required & suggest if any
Monitor internal alerts and raise alarm for critical issues
Be available at flexible shift timings for best customer experience

What we look for

Education Graduation from a recognized university in IT/ Engineering stream
Specialized Knowledge of Linux and troubleshooting
Good knowledge about DNS, HTML, CSS
Linux Trouble Shooting skills
Knowledge of JIRA, Rest API, Zendesk, Freshdesk
Be available at flexible shift timings for best customer experience
Microsoft Excel/ Openoffice Calc, Powerpoint knowledge to draft and share reports
An experience of min 1-2 years in customer support is preferred

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