Senior Customer Support Executive

Company Description

TEBillion provides technology-driven solutions that optimize business processes through automation, digitization, and integration. Our premier product, TEB Apps, is a business automation and CRM software designed to maximize conversion rates, accelerate growth, and boost revenue.

Role Description

This is a full-time, on-site role for a Senior Customer Support Executive, located in Mumbai. The Senior Customer Support Executive will handle day-to-day tasks including providing customer support, ensuring customer satisfaction, managing online support services, and delivering exceptional customer service.

Desired Profile Required:

3+ years of experience in Customer Support /Account management

Understanding about ERP/CRM software products

Knowledge on Product demonstration and providing training to the end users.

Expert in handling customer queries

Good to have knowledge on Cloud / SAAS base application

Should be quality focused

Excellent verbal and written communication skills

Must have strong conceptual knowledge

Must be customer centric, confident and patient.

Ready to travel interstate and intercity

Key Roles & Responsibilities:

In-house Product Subject Matter Expert

Responsible for internal and external product training

Providing application support to the end-users.

Performing Manual functional and regression testing of features before release

Diagnose, analyse and solve client queries/issues.

Responsible for product roll out to customer

Manage customer expectations and wish lists

Product user acceptance sign off

Responsible for working with teams, vendors and other business partners.

Responsible for Customer service and support team

• Office No: - Ardent House, Office No 1-2-3, Next to Udyog Bhavan, Sonawala Road, Goregaon East, Mumbai 400063.