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Axis Services logo

Senior Customer Support Executive

2 - 5 years

1 - 3 Lacs

hyderabad

Posted:1 day ago| Platform: Naukri logo

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Skills Required

international voice process efficiency management good comm skills product knowledage relational ship edaptability

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond to customer inquiries in a timely and professional manner via phone, email, chat, or social media.

Provide accurate information about products, services, policies, and procedures.

Troubleshoot issues and assist customers with technical or service-related concerns.

Process customer orders, returns, and exchanges in accordance with company policies.

Document customer interactions, including inquiries, issues, and resolutions.

Maintain a positive and empathetic attitude while ensuring customer satisfaction.

Collaborate with other departments to resolve customer concerns and escalate issues when necessary.

Follow up with customers to ensure issues are fully resolved.

Handle customer complaints and provide effective solutions to maintain customer loyalty.

esponsibilities

Preferred candidate profile

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