Senior Client Support Engineer / Support Engineer

As a Senior Client Support Engineer / Support Engineer at Tactive, you will embody the core values that drive improvement within the company. Your commitment to a culture that reflects these values will enable you to deliver quality work, create value for customers, employees, and stakeholders, and foster unity among team members. By embracing ownership, taking initiative, and being accountable for your work, you will play a key role in achieving goals through extreme ownership. In this role, your responsibilities will include: - Providing support to global clients - Troubleshooting technical issues - Collaborating with technical support teams - Investigating and resolving problems - Executing bug fixes - Ensuring quality customer experiences Your qualification requirements for this position are: - Bachelor's/Master's degree in a related field - 2 to 3 years of experience - Excellent communication skills - Team management skills - Time management skills - Analytical skills You will work closely with customers, manage inquiries, and prioritize work items in collaboration with the Development Manager and Product Owner. Customer-centric problem resolution, customization evaluation, and system design documentation will be integral to your role. Believing in accelerated growth, Tactive focuses on quality and impactful decisions for customers and employees. The company values speed, agility, action orientation, and delegation with defined targets and accountability using agile scrum methodologies. Customer Centricity is a top priority, aiming for customer delight by placing the customer at the core of operations. Team Spirit is essential for collective success, fostering collaboration across functions and ensuring a fun and cohesive team environment. Your passion for enhancing the construction industry and ensuring customer satisfaction drives your purpose. Caring for each other within the company cultivates positive relationships, empathy, and a familial environment. If you are interested in exploring career opportunities with Tactive, you can upload your resume online or contact HR at +91 99435 96699 for further details.,